FreeCharge — no refund

Address:

Aurangabad, Maharashtra

This complaint is against freecharge app. I downloaded from play store . I did recharge of 851rs net packon freecharge app through my debit card. But app showed tht there is error and we r nt able to recharge . It ws failed . But my money was deducted from my bank account as i recieved msg of deduction. So I wrote mail to freecharge. I got reply from freecharge team as ur money is safe and we will refund n will deposit money in ur bank account. As freecharge team.assured tht money will be refunded so I did recharge of 851rs net pack from other app. But after 3 hrs I gor mail from freecharge tht ur money is refunded and we hv done recharge of 851rs. It means my 851rs are wasted which I spent to recharge net pack from other pack. Freecharge team should hv deposited 851rs to my bank account as they assured instead of doing recharge without my permission. I mailed them regarding this bt there is no reply of assurance of refund yet. Freecharge app company hvnt.given their helpline number anywhere . So there is no way to contact them by phone. Plz help me to get my 851rs back. as assured by company freecharge should refund my 851rs asap.