Freecharge Payment Technologies / Freecharge.in — About refund

Address:	Gurgaon, Haryana
Website:	freecharge.in

I have recharged my freecharge account with 350 rs. But i got transaction failed msg from freecharge but same amount got debited from my bank acct.
Immediately i received msg from freecharge saying amount will be reverted in next 72 hrs. All this scenario happend on 7th dec 2016. Till date i have written 3 mails to freecharge customer care, everytime i received reply witinn next 24-48 hrs you will get your refund. But till date not received single penny from freecharge.
[protected]
"ticket # 547062 - re: refund initiated for failed transaction"
Sms received from freecharge on 7th dec
"hi jaydip kote, sorry, we have not received your money. Your transaction of rs. 350 on freecharge has failed. Normally it gets refunded by your bank within 72 hours. Please contact the bank if you still don't receive the amount."
Transaction ref no #[protected]