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Freecharge Payment Technologies / FreeCharge.in

[Resolved]  Freecharge Payment Technologies / Freecharge.in — Account debited but recharge ac not credited.. Following since 10-15 days.. Pathetic service

Address:560102
Website:Www.freecharge.com

I wanted to add some money to my freecharge account. So I tried 300 rs on 3rd Feb.. My account got debited immediately but my free charge account balance Did not increased. I immediately sent a mail from my ID.. I got a text in some time that transaction declined amount will be refunded in 5-7 days.. It's 16th Feb now and I have been marking mails and mails to them. Everytime they revert we are working on it..
It is SO ANNOYING AND UPSETTING.. NO ONE EVEN CALLED ME TO CHECK.. HIGHLY UNPROFESSIONAL BEHAVIOR BY FREEDOM CHARGE.. AND IT CLEARLY DEPICTS THEY ARE DOING FRAUDS LIKE THIS EVERYDAY.. A customer is constantly following up but no positive solution is yet provided for a pety amount... They are keeping customers money like this. And resolution is given..PLEASE STOP USING FREECHARGE!!!
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Mar 19, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you concern. However, we are unable to trace your order Id 11541257.

In order for us to address your concern, kindly provide us the following details:-

Email ID registered with FreeCharge, Register Number, Order ID, Date of transaction, Transaction amount.

Do write to us with the mentioned details to [protected]@freecharge and we assure you to resolve the query at the earliest.
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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