Freecharge Payment Technologies / Freecharge.in — Account deletion and data privacy

I have mailing them since december but I see irrelevant stratageis by them towards me to stop account deletion.
even i have used paylater once but it is affecting my credit score showing 60000 EMI i have and paying every month.
I have confirmed them several times but im not getting a real resolution from them.
I have attached mail screen shot you can see how they are reply in they are taking much long tie to process request.
freecharge user mail: [protected]@gmail.com
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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Dear Customer,

We understand your concern with pay later/Freecharge account closure.

Please note that we will not be able to process the request until an email is sent to [protected]@freechrge.com.

Hence, please write an email from registered email address to [protected]@freechrge.com to resolve the query.

Regards,
Freecharge Customer Support
Dear Customer,

​We understand that your concern with regards to Account closure.

Inorder to resolve the query, please get back to us on [protected]@freecharge.com from registered email address to resolve the issue.

Thanks,
Freecharge Customer Support

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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