Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Amount debited but not recharge

Malati Soren

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122016
Website:	Freecharge

I have recharge reliance bigtv online through sbi net banking for rs.300/-, my account has debited but the recharge process has cancelled, and till not refunded. My order number is fcdm[protected] and the timing is 14:37, as the freechage payment system is responsible to pay as the same. Please do the needful and refund the same, i'll be thankful to you.

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Nov 8, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Malati,

Thank you for writing in!

We regret to inform you that your transaction was unsuccessful. We have refunded the amount to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Appreciate your co-operation!

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

Happy FreeCharging,
Customer Success Team