Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Amount debited from bank but no payment made and neither refunded

Sarita Mudgal

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 500002
Website:	Freecharge

I sarita Mudgal have made a payment of 6228 for Electricity bill through freecharge but somehow the transaction failed and I was told thathat money would be refunded within 5-7 days but it's been more than 10 days no refund was provided I even had the word with the banker but no refund provided yet

I urgently need my refund of6228 at the earliest.

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Mar 31, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sarita,

Thank you for writing in!

We are sorry to hear that you have not received the refund for your recent transaction.

For your order FCEA[protected], our payment gateway has initiated auto refund to your respective bank / card on[protected].This process usually takes 5 to 7 working days.

Incase you would like to contact your bank for the refund status, please share the PG transaction Id [protected]. This will help the bank to trace this transaction.

We regret for the inconvenience caused. Do let us know if you have any further queries.