Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — amount refund

Sreeharshadambolam Rao

from Hyderabad, Telangana

Address:

Kurnool, Andhra Pradesh, 518002

I recharged my brother phone through freecharge with 395 rs before 12 days, but that transaction got failed. I contacted the customer care numbers for n number of times but they didnt responded, simply they are sending mail that they will resolve my problem.395rs is hefty amount some one like me who is hailing fro m lower middleclass family. Till that date i am unabled to recharge to brother who was living in remote area. I want my refund money back. With this i am attaching a file about transactions

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Jul 20, 2018

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We confirm that the payment against the mentioned Order ID was failed. If any payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 bank business days. Since the amount was not received yet, we request you to share us the updated bank statement from the date of the transaction to till date at [protected]@freecharge.com.

FreeCharge Team