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Freecharge Payment Technologies / FreeCharge.in

[Resolved]  Freecharge Payment Technologies / Freecharge.in — Bank transfer not reflecting

Address:Bangalore, Karnataka, 560062

Hi,

My money is not credited to the bank still since my withdrawal dated 14th February. Usually it takes 2 - 4 hours to know if the transaction is failed. I have checked my bank account many times and I haven't received the money. Can you add it back to my wallet so that I can purchase some item on snapdeal.

The transaction and my bank statement screenshot is attached for reference. Please dont delay adding back the money to my wallet if the transaction has failed. I havent received the amount to my Citi bank yet.

Can you send me your bank statement that the transaction has failed or passed so that I can corss check.

My freecharge mobile account is: [protected]

Thanks,
Atul
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Mar 19, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Atul,

Thank you for writing in!


We regret to inform you that your transaction (order ID Diwo9zbnQ32cbCCiX3DX3A) was unsuccessful. We have refunded Rs.5000 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.


You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.


Appreciate your co-operation!

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.
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Comments

Now I have recharged my broadband for the entire amount of Rs 5021 but that too is not happned. Usually we get a responxe within a minute. Free charge is deliberately taking advantage of the hold period to earn interest on our money I think.

The Transaction number is:

FCYW[protected]

Please recharge my airtel broadband account and I will never deal with Freecharge again.
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    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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