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Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / Freecharge.in — Cashback not receive as mentioned

Fc transaction id -
HCESQ8RepmltO3_00fd2c[protected]d40_1
As mentioned by free charge on merchant website (big basket 30% upto 125.)
I did transaction with freecharge but i have not received cashback as mentioned. So kindly solve the issue and refund my cashback.
In freecharge customer support options there are bot only, no way to interact with customer service.
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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