Freecharge Payment Technologies / Freecharge.in — Failed transaction into mobile app but money deducted from bank

Address:	Paschim Medinipur, West Bengal, 721302
Website:	freecharge.com

Respected Sir,

Freecharge mobile app transaction failed during transfer of 800 INR to my mobile app wallet ( ID name- Raja Singhai, mobile [protected]), but still the amount got deducted from SBI Saving account. I was using Debit card transaction to make it happen.

Then I received the following message from Freecharge "" Hi Raja Singhai, Sorry, we have not received your money. Your transaction of Rs. 800 on Freecharge has failed. Normally it gets refunded by your bank within 72 hours. Please contact the bank if you still don't receive the amount. ""

Transaction details as stated on online SBI are " POS PRCH
POS[protected] WWW ACCOUNT FREECHARGEGURGAON "

This happened on 10th December, then I filed online SBI complaint regarding this, and I received the following reply from them

"" Mr. Mr. RAJA SINGHAI

Your Complaint With Ticket No. OP[protected] has been attended to and closed after resolution as under.
Transaction recorded are correct. For details contact branch at telephone no [protected]
--Team SBI ""

which says that All Transactions recorded are correct, which doesn't seem so, you can check my wallet balance, which is still zero( name - Raja singhai mobile- [protected] )

please look into this and do reply i[censored] need any more details
I am also attaching my transactions picture which states that amount 800/- has been deducted from my account and has not been credit. And the rest details you can see through my profile.

Order ID -- OC-[protected][protected]

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