Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I booked the tickets through book my show using freecharge as payment media, but i haven't received cashback of rs 100/- as per the offer. This is for the first time i am making payment through freecharge. No such payments exists in the past. It's been more than a day, but i haven't received any updates regarding this matter.

Can you please look into this and revert me regarding the issue.

Orderid:moband[protected] of the transaction for reference.

A kind request is to discontinue these offers if you are unable to process it.

Hi Jaikumar,
Sorry, we have not received your money. Your transaction of Rs. 450 on Freecharge has failed. Normally it gets refunded by your bank within 72 hours. Please contact the bank if you still don?t receive the amount.

TOTAL AMOUNT
Rs. 450

Order ID
OC-[protected][protected]

This is the Message I got from Freecharge on 17th December, still i didnt my refund.

Already i raised ticket in Freecharge but there is no reply from team. When i contacted my transacted bank SBI they confirmed that there is no problem in their side

I had added 500 in wallet using some code, which give me 50 flat cashback in UBER and McDonalds on 15th December. I also got the voucher in my mail which give me all the information/t&c and voucher code. Now i tried that voucher in McDonald, they said they are not aware of it. So i mailed the freecharge team about this. Now the reply i got from freecharge is saying that there was no such offer from their side. I replied to that mail, but now freecharge team is not responding to any of my mail or anything. I thought freecharge is reliable company but after this i am not going to believe thif fake company which doesn't even provide a single contact phone number.

In this demonitisation, i had spend more then 8000 through freecharge but now i am not going to a single rupee through it. Fake customer care.

Yes my ticket number is 510033.

Rajat
[protected]

Dear sir,

this is to inform you that this freecharge company till now neither amount refunded in my wallet nor bank account and mobile recharge
please solved it as soon as possible

Airtel Postpaid Postpaid Mobile [protected]
Order Id : FCMW[protected] date 19-12-16
Transaction failed

FCMW[protected], Mon Dec 19 2016, 4:12:38 PM

I was made 2 pmt of rs 6700, free-charge show me it's done but pmt not update and i was alreday mail marked to customer care of free-charge but no one revert me or not refund money in my account.
Fcma[protected], thu dec 15 2016, 6:44:27 pm
Fcma[protected], thu dec 15 2016, 6:46:27 pm

Videocon D2h no Recharge and my bank Debit please Recharge

I have tried to make a bill payment of my vodafone mobile # [protected] on 7th Dec which reference no are FCVM[protected]/FCVM[protected]/FCVM[protected]. Every time it's automatically gets failed and a message I used to receive that transaction has been failed and 460 rupees will be added in my freecharge wallet. I mailed them that I want my money refund in my bank ac but they are unable to provide till date.

Please have a look at following transactions where only last transaction(8328290_1 at ‎11‎:‎49‎:‎44) is success and my bus ticket got booked but failed transactions also showing success. I can see only success transaction in my REDBUS account.

iBIBO -REDBUS 8328290_1, Sun Dec 04 2016, ‎11‎:‎49‎:‎44‎ ‎PM RS.960/- this is success and marked as Transaction.

iBIBO -REDBUS 8328216_1, Sun Dec 04 2016, ‎11‎:‎47‎:‎10‎ ‎PM RS.960/- this is failed but showing as success and marked as Transaction.

iBIBO -REDBUS 8328194_1, Sun Dec 04 2016, ‎11‎:‎46‎:‎08‎ ‎PM RS.960/- as this is showing failed I am file with this and marked as Payment Failure

iBIBO -REDBUS 8327335_1, Sun Dec 04 2016, ‎11‎:‎17‎:‎11‎ ‎PM RS.885/- this is failed but showing as success and marked as Transaction.

iBIBO -REDBUS 8325969_1, Sun Dec 04 2016, ‎10‎:‎42‎:‎30‎ ‎PM RS.960/- this is failed but showing as success and marked as Transaction.

Note: all these transactions are done for the same seat booking. Finally I booked the same seat with final transaction.

I logged a complaint regarding this and complaint no. is 456670 but my issue is not yet resolved. Since there is no customer support number, I sent an email to level2 support team but I did not received any response from them. After I raised complaint my transaction history is not appearing in my freecharge account(I don't know why they deleted my transaction history).

Please address this issue ASAP.

my mobile no: [protected].
Email: muralikrishna.[protected]@gmail.com

Hi Team,

ON 15 Dec16 AN, I booked a bus ticket through REDBUS, amount 475.00 got debited from my freecharge wallet but the transaction failed at REDBUS with orderId 9123087_1.

The transaction was failed & the amount has been deducted by freecharge without booking the ticket..
Also received a msg in my number about the transaction failure & refund

And i booked it for 2nd time & it succeeded...

My money has been debited for 2 times for the same transaction, in which the 1st one failed

Am asking you to refund my amount as promised by you through text msg after failed transaction

I have called REDBUS customer care, they said "we did not receive the amount from freecharge due to some technical issue and confirmed that ticket was not booked".

I sent an email to freecharge ([protected]@freecharge.com) for the past 4 days but did not receive any satisfactory update on the status.

I recharged my airtel karnataka prepaid mobile number ([protected]) with rs.46 (120 mb - 3g - 28 days) on 19th dec, 2016 at around 6:05 pm using freecharge. I got a message from freecharge that my recharge is successful, but unfortunately haven’t got any data balance. The operator ref is[protected]. The order id as shown on freecharge transactions page is fcvw[protected]. When i checked with the airtel customer care, they told me that they haven't received any recharge request from my number; they added that the last data recharge requested from my number was on 14 dec, 2016. I even raised a request to freecharge customer support team but dint quite hear back from them yet. Please help me getting my money back??

Thanks,
Sandeep

Sir i give to complain on refund but company are not give any response . Sir my recharge is failed but my cash are cut in bank account . Company are not solve the my complain and customer care number is not give detail on the topic refund my ticket number is #526320 plz help me. I attached with screen shot nd bank statement. Help me help me...help me amount is 101

Hi team,

Yesterday (19dec16 @ 6:34 pm), i have booked a bus ticket through abhibus, amount 570.00 got debited from my freecharge wallet but failed the transaction at abhibus with orderid#o_21371924a.

I have called abhibus customer care, they said "we did not receive the amount from freecharge due to some technical issue and confirmed that ticket was not booked".

I sent an email to freecharge ([protected]@freecharge.com), but did not receive any update on the status.

Merchant name: abhibus
Order id : o_21371924a
Transaction date: 19dec2016 06:49 pm
Transaction amount: 570.00

Please do the needful at the earliest.

Thank you
Chaitanya

Freecharge mobile app transaction failed during transfer of 800 INR to my mobile app wallet ( ID name- Raja Singhai, mobile [protected]), but still the amount got deducted from SBI Saving account. I was using Debit card transaction to make it happen.

Then I received the following message from Freecharge "" Hi Raja Singhai, Sorry, we have not received your money. Your transaction of Rs. 800 on Freecharge has failed. Normally it gets refunded by your bank within 72 hours. Please contact the bank if you still don't receive the amount. ""

This happened on 10th December, then I filed online SBI complaint regarding this, and I received the following reply from them

Mr. Mr. RAJA SINGHAI

Your Complaint With Ticket No. OP[protected] has been attended to and closed after resolution as under.

Transaction recorded are correct. For details contact branch at telephone no [protected]

We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number.

We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavor to provide quality service at all times. We look forward to your feedback in future also.

Thanks and Regards,

Team SBI

which says that All Transactions recorded are correct, which doesn't seem so, you can check my wallet balance, which is still zero( name - Raja singhai mobile- [protected] )

please look into this

I ordered a tap from Snapdeal...It was written that I will get some cashback (100%)if I pay the money with FreeCharge...So I added money to my freecharge wallet and then I paid the required amount of money...It was also written that this offer is valid for RS 200 and more...And my order was of RS 309.. I received that order but no cashback is added to my freecharge account..

Hi Team,
Please find the below transaction history

Order -ID : FCEW[protected] ( Failure)

Transfer to INB Accelyst solutions Pvt Ltd.

Ref no. CCADL1DAC602IGAALHYAK5

Kindly let me know, When the amount 413 rupees which I have paid for electricity will be refunded..?.What a pathetic and worst service from your end.
No email or call updates.

I will raise complain and will update them that you are cheating people.

Regards
Kamal.

After complaining since last 3 days and still i have not received a fair resolution, this is last time i'm giving this mail...

On a month of december, i had made 2 order to foodpanda by paying through freecharge money...

1st on 9dec (Fri) 7:59 pm of amount rs.171.68 and did receive the cashback of amount rs.59 (Order id : [protected]@1_12pin1)

2nd on 17dec (Sat) 9:28 pm of amount rs.260 and did not received the cashback of amount rs.65 (Order id : [protected]@1_11pin1)

As per your terms & conditions the offer is valid for twice per user, and also valid till 31st december!!! (See the picture no.3) but according to that i didn't received the cash back.

I have given all the proof to prove that i didnt received the cashback for my 2nd order of a month (Order id : [protected]@1_11pin1)
I have given all the pictures to prove that, but still i did not given a solution from you.

Now im sending all the proofs again and request you to give me what the freecharge had promised to me, or lastly i have to give my multiple complains to consumer forum against freecharge for false promotion and promises made to consumers.

And before making the payment i also did received the notification of cashback rs.75, but did not received!!! (See picture no.4 for an example)

Please see all the pictures carefully and then reply to me...

On 06/12/2016 I tried to add the amount Rs.250 into the Freecharge wallet, the transaction was failed at the last moment, but the amount was deducted from my bank account. It has been 13 days since it happened but I didn't get my amount back.

I mailed [protected]@freecharge.in on 12.12.2016 but no reply from them. Again mailed them on 15.12.2016, no response.

Help me to get back my money please!.

The order details
Order-ID : OC[protected]-[protected]
Mail-id : adeptvenkat.[protected]@gmail.com

I was booking a oyo room using freecharge wallet, I used ICICI net banking to add money in freecharge wallet. During process money was transferred to freecharge wallet but they did not transfer to oyo rooms. It was said to be a failed transaction for which they will refund money. BUT even after 21 days I have not received refund. I am a student who has limited resources, this loss caused much harm in my day to day life.

I have done recharge on [protected] on 15 December 2016 but status is failed and my money is deducted. Please refund my money.

Order Id- FCVA[protected]

The recharge was Rs.55

I did a online transaction on freecharge on 21/11/2016 to add money in wallet for Rs 700 (350+350) but the transaction was declined. I contacted freecharge they said the money will be credited back within 5 days. After 5 days they said the transaction wasn't successful and to contact the bank i contacted bank they said freecharge has received the payment and i forwarded the Transaction id which i have received from bank. Please help me out and credit back the amount of Rs 700.
I am chasing freecharge from 25 days but i am not getting my money back.
Please find the below transaction id for the transaction which was successful

1st Transaction id for Rs 350 - HIC[protected]

2nd Transaction id for Rs 350- HIC[protected]