Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — I withdrawn 2087 rs. yesterday where it's gone?

Rahul Singh

Address:	400051
Website:	freecharge.in

I withdrawn 2087 yesterday hitherto its not credited either my bank account nor refund into my fc wallet where its gone right from here?
What is going on?

Yesterday i receive a pending message and mail too from fc but untill now no acknowledgement from freecharge.
???

Earlier when i did this transfer it reflects into my account instantly right now im facing the issue and freecharge is not giving a viable solution.

Its a big question mark where my money has gone???

Earlier when it was not done than it instantly reflects into freecharge account biut right now its now reflecting on either my bank account or my freecharge wallet.

I have suspicion on freecharge services from this moment.

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Sep 10, 2016

Complaint marked as Resolved

They Only contacted me through a Text Message describing whole inccident and further process of FreeCharge Refund and after some hours later I got my whole money into my FC wallet as usual. Then After some time I transfer it into my bank account successfully. Thank You COnsumercomplaint.in team and FC too for their speedy support.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Sep 07, 2016

Updated by Rahul Singh THis is showing on freecharge site in history
September, 2016
Transaction on FreeCharge
0CUmHCnbTgS22jfY9Su9Sg, Tue Sep 06 2016, 1:37:10 AM
2087
MONEY WITHDRAWN

I got an Email Alert showing as below-

Hi Rahul,
Your attempt to withdraw Rs.2087.00 into your bank account XXXXXXXXXXXX6882 is pending. The inconvenience caused to you is regretted. We will update the status to you as soon as we receive a confirmation from the bank.
PAYMENT DETAILS
Date
06 Sep 2016
Amount Withdrawn
Rs.2087.00
FreeCharge Account Balance
Rs.180.00
Status
Pending

Sep 07, 2016

Updated by Rahul Singh September 6, 2016, 1:45 AM

Verified Support

Sep 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
3.Order ID
4.Date of transaction
5.Transaction amount

We appreciate your co-operation.

Do write to [protected]@freecharge.com with the mentioned details and we assure you to resolve the query at the earliest.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.