Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Idea bill payment issue

rajkumar7it74

Address:	Faridabad, Haryana, 121005
Website:	www.freecharge.in

I have made a bill payment of my idea mobile bill on 11 Nov 2016 and Amount has been deducted from bank but there was no message from idea(payment received). I think it will complete after some time. But since today(15 Nov 2016) there is no payment success from idea and idea is showing by pending bill payment of 523.51 as it was. I have dropped a mail to freecharge with invoice of bill payment but they replied me with order id which was on invoice. When i have dropped mail again, there is no response from that side. when i am checking my balance, it is showing me my last bill pending amount of 523.51. And i have tried freecharge contact number([protected]), it is busy all the time when i tried. And another contact number([protected]) having problem that when call is picked then a loud from that side no one is to answer.
There is no other media to contact. My last generated ticket is : Ticket # 278584.

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Dec 17, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Raj,

Thank you for your patience and we apologies for the delay in resolving this issue.

We understand you must have been worried about your bill payment which is not updated on your account.

There is nothing to worry, we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: -FCMW[protected]
Transaction Amount: Rs. 524
Bill Payment Number: [protected]

We would request you to recheck if the number entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.