[Resolved]  Freecharge Payment Technologies / Freecharge.in — incorrect recharge and rubbish customer care responses

Website:

www.freecharge.in

I saw a plan of rs. 2994 on freecharge for 12 months for my airtel digital tv. After i did the recharge, airtel did not considered it to be a valid amount as according to airtel, 12 month's subscription is of rs. 3466. They demanded the balance amount and also disconnected my connection for few hours until i recharged it with the balance amount. When i contacted freecharge customer care, i got the following copied and pasted response on my each email.

Dear abhishek,

Thank you for writing back to us!

We regret for the inconvenience caused during the recent transaction.
The operator has confirmed that the transaction was successful with the order id fcda[protected].
Here are your recharge details: -
Recharge number: [protected]
Recharge amount and date: rs.2994.0 & 04-nov-2018
Operator id:[protected]-[protected]
Kindly contact the operator with your operator id[protected]-[protected] and they should be able to assist you regarding the details on the recharge and its benefits.

Please do not hesitate to get in touch if you have any other query.

Happy freecharging,
Customer success team
Do reach out to us in case you have any further queries.in case, we don't hear from you within 24 hours your ticket no #232627 shall stand closed at our end.

Now i demand the balance amount paid by me from freecharge.
Attaching the screenshots of what shown on freecharge app and what shows on airtel website.