[Resolved] Freecharge Payment Technologies / Freecharge.in — Incorrectly charged for mobile recharge | |||
I am an existing customer of freecharge. I tried to do online mobile recharge from the freecharge website, on 13. Dec.2016. Order id: fcvw[protected], dated 13. Dec.2016. Mobile recharge transaction showed failed, and balance did not get credited to mobile, however mobile recharge amount debited from my bank account. Mailed to freecharge customer support but no feedback / response / acknowledgement Was this information helpful? | |||
Jan 17, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Dec 17, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Indraneel, Thank you for writing in! We regret to inform you that your transaction (order ID FCVW[protected]) was unsuccessful. We have refunded Rs.220 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge. You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/. Appreciate your co-operation! Please feel free to reach out to us at [protected]@freecharge.in for any further assistance. | |||
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