[Resolved]  Freecharge Payment Technologies / Freecharge.in — Light bill payment

I have done light bill payment on 5th august 2022 of INR 2110. The money is deducted from my account but payment failed.
After this freecharge told me that refund will be done by 13th august, however i have not received the refund. after that i have raise the query and i have received the mail that they have not received the money and i need to check with my bank.
i checked with my bank and bank told me that payment is successfully released to Freecharge axis bank account, following is the detail.

Dear Customer, Your transaction of Rs 2110 from ICICI Bank was successfully credited to the beneficiary Axis Bank Ltd account XXXXXXXXX1465 on 05/08/2022 19:30:48 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Merchant has not received the money, freecharge is saying that they have not received the money, bank is saying money is saying money is successfully paid to axis bank account.

After all, ultimately my money is deducted and i do not know where is the money.

Regards
Kandarp
M : [protected]