Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Money debited

PrashantKamble

from Bengaluru, Karnataka

Address:

560038

I Added money for 300 RS on 8th JAN from my debit card to freecharge wallet. Money got debited from bank but did not reflect in the freecharge account.Freecharge doesnot have a call based customer service, i mailed many times to [protected]@freecharge.in but all in vain.
ORDER ID: A[protected][protected]_1
Transaction Date : 8 JAN 2017
Time = 7 :15 PM

Payment is debited from bank. It is more than 13 days.
Im able to see in my freecharge APP in successfull transactions

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Mar 10, 2017

Complaint marked as Resolved

Freecharge provided the transaction id by which the bank remitted the amount

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Specific Order ID
3.Date of transaction
4.Transaction amount

We request you to kindly write a mail from the registered email id in which you have done the transaction for security reason

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.