Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — My recharge is not done and money is been deducted from account

Papu Kumar Naik

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400093
Website:	www.freecharge.in

I have recharge Rs. 111.00 for mob no- [protected]. I got conformation SMS but recharge not done. this was conformed by BSNL cc, Please resolve this issue. I have not revived any refund amount in my wallate and also the recharge was not done on the BSNL no. Please take necessary action and refund the amount or proceed the recharge.

Order Id: FCVW[protected]
Recharged Date:[protected]
Recharged No.: +91 [protected]
Operater ref. no- [protected]
Frecharge Id: [protected]@mail.com([protected])

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Nov 2, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction is successful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

For further information of the transaction we would require an email from the registered login ID in order to provide any information related to the mentioned transaction.

Do write to us from your registered email ID to [protected]@freecharge.com and we shall assist you further.