Verified Support
Nov 23, 2016
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Dhairyashil,
Thank you for writing in!
We understand that you are worried about the refund that you have requested
As per our records payment gateway initiated auto refund of Rs. 162.0 to your account on 21/11/2016 against the order ID FCMM[protected].
Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.
This will help us follow it up with our payment partner.
Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.
We appreciate your patience & co-operation!
Please feel free to reach out to us if you have any further queries.
Happy FreeCharging,
Customer Success Team
www.freecharge.com
P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.
I had made a bill payment of 1120 Rs against my torrent power through free charge but. when I checked my online bill of torrent power it is still showing 1120 Rs due. please help regarding issue.