Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Not returning the money and just giving Excuses from last 6 months

shivamgupta3101

from Lucknow, Uttar Pradesh

Address:	400 093
Website:	www.freecharge.in

On 12/18/ 2016 I have made a recharge of 75 and its not been processed and i have
recieved a message of recharge not successfull.

ORDER ID: FCVW[protected]
MERCHANT TRANSACTION ID: FCVW[protected]

So kindly return my money and i dont need any excuses

And On 21 june 2016 I have made a recharge of 75 and till now i have
not recieved any money.

ORDER ID: FCVA[protected]

Kindly look into the matter and return my whole amount .

Regards

Shivam Gupta
Software Engg.
[protected]@gmail.com
[protected]
Mumbai

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Jan 25, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 79 to your account on[protected] against the order ID FCVW[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

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Comments

pushkargupta

My email is [protected]@gmail.com and my phone no. is [protected]. My account is temporarily suspended due to security reason so please open my account.