Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharge idea postpaid number

duyg

Address:	182101
Website:	FREECHARGE

Freecharge payment technologies / freecharge.in — idea bill payment issue
Raju - [protected]@gmail.com on nov 15, 2016
I have made a bill payment of my idea mobile bill on 16 nov 2016 and amount has been deducted from bank but there was no message from idea (Payment received). I think it will complete after some time. But since today (15 nov 2016) there is no payment success from idea and idea is showing by pending bill payment of first transaction success fcma [protected] 15nov 2016 09:29 a. M rs.-291& 2nd time transaction success fcma [protected] on date 15 nov 2016 o9:33 a. M rs.-291 as it was. I have dropped a mail to freecharge with invoice of bill payment but they replied me with order id which was on invoice. When i have dropped mail again, there is no response from that side. When i am checking my balance, it is showing me my last bill pending amount of 291...& i am 2times idea recharge 291& 291,

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Dec 24, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Nov 18, 2016

Updated by duyg Transaction ID: FCMA [protected], FCMA [protected]

Freecharge Payment Technologies / Freecharge.in — Idea bill payment issue
RAJU- [protected]@gmail.com on Nov 15, 2016
I have made a bill payment of my idea mobile bill on 16 Nov 2016 and Amount has been deducted from bank but there was no message from idea(payment received). I think it will complete after some time. But since today(15 Nov 2016) there is no payment success from idea and idea is showing by pending bill payment of first transaction success FCMA [protected] 15Nov 2016 09:29 A.M RS.-291& 2nd time transaction success FCMA [protected] on date 15 Nov 2016 o9:33 A.M RS.-291 as it was. I have dropped a mail to freecharge with invoice of bill payment but they replied me with order id which was on invoice. When i have dropped mail again, there is no response from that side. when i am checking my balance, it is showing me my last bill pending amount of 291...& I am 2times idea recharge 291& 291,

Verified Support

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Raju,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs.291 and Rs.291 to your account on <[protected]> against the order ID FCMA[protected] and FCMA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query.