Freecharge Payment Technologies / Freecharge.in — Refund not credit to payment source even after 1 month.

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I had cancellled partial order from Netmeds to which the payment was made through Freecharge App. Netmeds had processed the refund to Freecharge whereas it is still showing as Processing since last 1 month. Pls expedite to refund the same to payment source or to freecharge wallet to utilize the amount.