Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund Not received Since 40 days after cancellation

rajeevrksh

Address:	Mumbai City, Maharashtra
Website:	www.Freecharge.in

I have booked a bus ticket in RedBus via FreeCharge and cancelled it. They mentioned 5-8 days for the refund. I raised several complaints regarding that more than 30 days now and still they asking clarification like when i cancelled and my bank statements, etc. My ticket Number is 201034 in Freecharge.

I mailed them a lot more times and still money is not refunded. My ticket price is 790INR and after cancellation i should get 753INR. They put 90 INR in Freecharge Wallet which i should have get in my Debit card and also remaining 663 INR is still not yet received in my Card.

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Dec 25, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Jeevan,

Thank you for writing in!

We understand that you are worried about the refund for failed transaction.

As per our records Payment gateway initiated auto refund of Rs.573 to your account on 23-Oct-2016 against the order ID 5525214.

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We have refunded Rs.90 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

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Comments

Rajesh Desle

from Mumbai, Maharashtra

Ticket # 267573 - Again Unable to add amount in my wallet

Rs.1000 deducted but amount not the yet received in my freecharge wallet and even after week same amount not yet refunded to my accounts