[Resolved]  Freecharge Payment Technologies / Freecharge.in — refund of amount rs 499 / — due to the wrong recharge mobile number

Address:Lucknow, Uttar Pradesh, 226005
Website:Mobile net

Subject: sub: request for refund of amount rs499 /- due to recharged wrong mobile number (Operator id-[protected])

Dear sir,
Respectfully, i request to you that i have recharged my jio mobile number - [protected] after midnight (12.05 am) dated 28 nov 17 by freecharge wallet but it - [protected] did not get recharged and rs499/- also debited from my bank account.
A message came to my another mobile number [protected] i. E registered to the freecharge wallet.
The message was that the mobile number - [protected] have been successfully recharged,... But this is not my actual mobile number - -[protected]. This is not my fault. I had type correctly mobile number. Sir, i approached three times to your's customer care executive, but it couldn't give a satisfactory answer also i have approached freecharge service centre, he said me that kindly contact the operator (Jio) with your operator id [protected].
Sir, i humbly request to you please refund my amount rs499/-in jio mobile number /account as soon as possible. My recharged details are given below:-
Thanking you.
Dated :-07nov17 yours faithfully
Place :-lucknow himanshu gupta operator id :-[protected]
Recharge amt. :- rs499/-
Recharged date:- 28 november 2017
Wrong mobile number - [protected]
Correct my jio mobile no. :-[protected]
Email id. :- [protected]@gmail.com
Address - 63, visheswar nagar alambagh, lucknow (Up) - 05
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Jan 19, 2018
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for writing in!

We understand your concern regarding the recent transaction against the mentioned order id.

As per our records, recharge was processed on the wrong number. This is the reason for the recharge amount not reflecting on your account.

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

The details for the same is already been shared on your registered email ID.

Kindly contact the operator for further assistance.

Appreciate your understanding!

Happy FreeCharging,
Customer Success Team
Complaint comments 

Comments

My amount is not credited in my mob no [protected]
TRANSACTION ID FCVW[protected] date 20/12/2017
sbi ref no LSBI[protected]IGACOQOFS0
Payment failed, Rs 100,
Please return my payment urgently

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