Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Regarding Mobile recharge

kunwaeji

from Delhi, Delhi

Address:	854301
Website:	freecharge.in

I have placed an online order for cell recharge of 495 rupees; 88 rupees got deducted from my bank account(united bank of india) but I have not received any balance yet. I had rechrged towards BSNL network. Please look in the matter. I want refund my amount. the details of the order is as follow:ORDER DETAILS:
Order Id FCVW[protected]
Recharged Date: Oct 30, 2016
and
Order Id: FCVW[protected]
Recharged Date: Oct 30, 2016
Recharged No. +91 [protected]

Order Received:
Total Amount : INR (Indian Rupees) 495.00 + 88=583.00
Address: Ajay Kumar Kunwer
Assistant Professor
Department Of ECE
VVIT purnea-854301
Mobile- India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com

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Nov 4, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the Recharge query on your account. Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us for any further concerns.

Verified Support

Oct 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVW[protected] and FCVW[protected] is successful against the operator ID [protected] and [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

Appreciate your patience & co-operation

Do write to us for any further queries.