Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — rs 2930 debited from the wallet but payment not done

Densh

from Delhi, Delhi

Address:

Mumbai City, Maharashtra

I made payment for my BSES Rajdhani bill amounting to Rs

2930 from my freecharge wallet. The amount was debited but

the payment not done stating that the payment is in

"processing state". I made the payment through Freecharge as

BSES Rajdhani itself recommends Freecharge. Rs 2930 is a

huge amount. Freecharge customer care is not responding.

The transactionID was FCEA[protected]

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Aug 30, 2018

Complaint marked as Resolved

I have got the refund back into my wallet. Thanks to everybody who acted in the matter.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Aug 29, 2018

Updated by Densh I have not got the refund till now.

Verified Support

Aug 30, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Dinesh,

Regret to inform you that your transaction (order ID FCEA[protected]) was unsuccessful. As per our records, amount of Rs.2930.00 is refunded to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge. Your available FreeCharge Balance is Rs.2930.00.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Hope your concern is addressed.

Regards,
FreeCharge Team

Aug 30, 2018

Updated by Densh I have written emails to them and their replies are inconsistent. In an earlier reply, they said that they would refund in the wallet within 24 hours. More than 24 hours have passed by, but no refund. Now they say that the refund would be done into my bank account/card number in 7 working days. On one hand, they say that as per their policy, FreeCharge never asks for bank details from a customer. The debit took place from the wallet and not from the bank. So, how can the refund be done to the bank? Sir, it is my hard earned money which has no meaning for Freecharge. Pl get it refunded else I would be put to some desperation.

Aug 30, 2018

Updated by Densh Yes Sir. Got the refund. Thanks.

Verified Support

Aug 30, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Dinesh,

We are glad to know that your concern is resolved.

Regards,
FreeCharge Team