Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Unable to withdraw money through my App

priyesh bhagat

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400706
Website:	www.freecharge.in

Dear team my registered contact number with freecharge is [protected].
I have added money in freecharge app but due to some reasoni want withdraw it.. But couldn't do so when it was working properly. But this time they have asked me to wait for "45 days". Why i should wait for 45 days. Dear consumer help team please help me as i am urgent need of money..

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May 26, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We acknowledge your concern regarding the withdrawal of wallet amount to your bank.

Withdraw to bank account functionality is temporarily suspended for some accounts due to technical upgrades planned with our banking partners. Withdraw functionality would be fully functional within next 2-3 weeks.

Withdrawal to bank account will be allowed post 45 days of adding amount to the wallet (install latest FreeCharge APP). This includes add cash, P2P, refund/reversal to wallet (excludes cashback). Kindly note that 45 days is calculated from the date of wallet amount added/refunded from any source.

You can continue to use the wallet amount for all your day to day payment needs right from recharges/bill payments/utilities and shop and pay at 4 lakhs merchant outlets we are live with.

Note : Withdrawal option is available only for website, M-site & latest version of android users.

Do write to us for any further queries.

Verified Support

Apr 25, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for your email.

We understand that you are unable to withdraw the wallet amount.

While withdrawal is allowed from 45 days of adding the amount to the wallet, we do have an option to refund the amount to the source account. Please note this includes only add cash and excludes P2P, refund/reversal or cashback.

Upon your confirmation, we can initiate a refund/reverse to the source. It would take 5-7 business days to reflect in your bank account/ credit card.

Do confirm from the registered email id if you wish to go ahead with refund of the wallet amount to source.

Apr 26, 2017

Updated by priyesh bhagat Dear team,

There are some fraud transaction has been done on my account today only.

I have received call And they have told me that they are from freecharge and they will transfer the funds immediately into my bank account and they did fraud transaction..
Please take necessary actions and lodge complaint against it

Apr 26, 2017

Updated by priyesh bhagat Dear team.
I have received the call from this number [protected]..