Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Unblock My account

kumarvi02

from Surat, Gujarat

Nov 19, 2016

Address: Vadodara, Gujarat, 390016

This is regarding the issue that i was unable to login to my freecharge account. When i raise this issue i was told by customer care of freecharge that my account was locked for security reason. Now i am not able to log on my snapdeal account as well. there are few money in my wallet. pls help.
My account id is [protected]@gmail.com

Ticket # 285116 -
"With regards to your query, on checking with our internal team, it has been confirmed that the account has been blocked due to security reasons. Hence, the account cannot be unblocked further.

We wish we could do something more to help you with this :(

Your understanding in this matter is highly appreciated."

Reply got from freecharge team.

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Dec 24, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kumar,

Thank you for writing in.

We wish to inform you that, as a fraud prevention & security control measure, Freecharge has put in place automated transaction rules, which restricts any unwarranted misuse of your Freecharge account or credit/debit cards associated with the Freecharge account. Hence your account cannot be blocked.

We would like to inform you that we see that there is no balance in your Freecharge account. Hence we cannot transfer or refund any amount to the source.

Do write back to us in case on [protected]@freecharge.com if you have any more queries so that we can check and assist you further.