Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand your concern about the recent deduction from your bank account.

As per our records the transaction (order ID OC[protected]-[protected] was unsuccessful. We also verified the same with our payment partner & confirmed that the funds were not received at their end.

Since the amount has been debited from your bank account, please contact your bank with regards to this transaction.

You can use this email as a reference for the funds not received by the merchant.

We sincerely regret for the inconvenience caused.

Please feel free to write to us for any further assistance.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Shamina,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction is successful and we are validating with the operator. Same will be updated within 48 hours.

Appreciate your patience & co-operation.

Do write to us on [protected]@freecharge.com for any further queries.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Hema,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCLA[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please do not hesitate to get in touch with us, if you have any other query.

Do write to us at [protected]@freecharge.com for any other queries

Nov 15, 2016

rv2015's response Dear Customer, we failed to recharge [protected] for Rs.200.0 (Order ID - FCVM[protected]). Your refund will be refunded to your original instrument ( Card/Bank ) within 4-7 days.
Msg by free charge.com but still no refund is given

Nov 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in.

This is with reference to your email regarding blocking of certain features in your Freecharge account.

At the outset, we apologize for the inconvenience caused.

We wish to inform you that, as a fraud prevention & security control measure, Freecharge has put in place automated transaction rules, which restricts any unwarranted misuse of your Freecharge account or credit/debit cards associated with the Freecharge account.

Accordingly, in order to curb any misuse our system automatically restricts the Freecharge accounts to withdraw the amount for 30 days. However, in the interim time period, you are free to use the amount loaded for any recharges or third party merchant transactions.

If you have any further issues, do reach out to us and we shall be happy to help you.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kamesh,

Thank you for writing in!

We regret for the delay of your recent transaction.

As per our records the transaction (order ID FCLI[protected]) is successful against the operator ID FRC[protected]. Kindly allow us 48 hours to update the amount.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.1490 and 13-Nov-2016
Operator ID: FRC[protected]

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCLI[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HHMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.

Nov 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Tushar,

Thank you for writing in!

We understand your concern about the Cashback query on your account. Your transaction inputs have been forwarded to the Internal team. We will update you the details once shared.

Appreciate your patience & co-operation.

Do write to us [protected]@freecharge.com for any further concerns.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Tushar,

Thank you for writing in!

We are glad to know that we were able to resolve your concern.

We at FreeCharge constantly strive towards delivering nothing less than excellent service and we constantly strive towards finding new ways to delight you. We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to reach out to us for any further assistance.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Raju,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs.291 and Rs.291 to your account on <[protected]> against the order ID FCMA[protected] and FCMA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query.

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Deepansh,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge

We appreciate your co-operation.

Do write to us from your registered email ID and we shall assist you further

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

Nov 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear shreyas,

Thank you for writing to FreeCharge!

We understand your query regarding the offer BILLFREE.

We would like to inform you that as per the T&C, cashback amount could range from minimum of Rs 60.0 to maximum of Rs 300.0. You have received Rs. 60.0 as cashback against order id : FCEW[protected] as per the offer logic.

Below are the offer T&Cs:

Do write to us for any further queries to [protected]@freecharge.in

Nov 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Raj,

Thank you for your patience and we apologies for the delay in resolving this issue.

We understand you must have been worried about your bill payment which is not updated on your account.

There is nothing to worry, we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: -FCMW[protected]
Transaction Amount: Rs. 524
Bill Payment Number: [protected]

We would request you to recheck if the number entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.

Nov 15, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Abhishek,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs. 657 to your account on <15/11/2016> against the order ID FCEA[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with [protected]@freecharge.com, if you have any other query.

Nov 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment gateway initiated auto refund of Rs.20.00 to your account on <[protected] > against the order ID FCVW[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query.

Nov 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge
Recharged Number
Order
Date of transaction
Recharge amount

We appreciate your co-operation.

Do write a mail to [protected]@freecharge.in

Nov 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret to know that you haven't received the recharge amount on your number.

Recharge was successfully processed (order ID FCVA[protected], FCVA[protected] & FCVA[protected] & FCVA[protected]) with the Operator Transaction ID[protected],[protected] &[protected] &[protected]. On rare occasions it may take some time before it reflects on your balance.

In the meantime, please check and verify if the below details regarding your transaction are correct:

Recharge # : [protected] & [protected]
Date & Amount: 11-Nov-2016 & Rs.300.00 + Rs.300.00 + Rs.150.00 + Rs.150.00

We request you to wait for couple of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions.

Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately.

Unfortunately, the benefits applied with a specific recharge or unexpected deducitons are decided by the operator and hence are beyond our control. Kindly contact operator.

Appreciate your patience.

For further queries kindly write to [protected]@freecharge.com