[Resolved]  Freecharge Payment Technologies / Freecharge.in — bill payment not completed. shows processing status for more than 10 days

I made a bill payment on freecharge on 4th Sept. Its more than 12 days now and order still shows status as processing. I raised a request to customer care but they are not responding properly. They say that order is complete but then why the status is not updated in my freecharge account? I have also not received the cashback promised for the same order as they are not updating status.

Order Id : FCGW[protected]
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Oct 24, 2019
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Sep 16, 2019
Updated by snehalshirsat
Money deducted from my account but no payment done to Biller
Verified Support
Sep 18, 2019
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Hi Samidha,

Your recharge is successful. More details are shared on your registered email id, please check your inbox using ticket ID: 1414663.

Happy FreeCharging,
Customer Success Team
Complaint comments 

Comments

[protected] called me on dated 20 .10.2019 and debited 50, 000 from freecharge tec gurgaon.

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