Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Transferred 3900rf from freecharge to bank account but it did not reflect in my bank account.

himanshu_3375

from Ahmedabad, Gujarat

Address:	380008
Website:	www.freecharge.in

Hi,

I have requested to transfer a sum of rs 3900 from my freecharge account to my bank account linked on 11feb 2017 at 11:55PM, but the same has not been credited till date to my bank account linked.

For the same matter I logged a customer complaint on 14feb2017 with ticket no. 1209707 and 1209704. till day I have not received any satisfactory reply instead I have received a mail for feedback of the solution which has not been provided.

I even called on +[protected] on 18th feb 2017 at 12:41 as it is mentioned to be 24*7 customer help support, but after taking all the details the guy told me that due to system up-gradation Ican not help you.

I hope some one from freecharge would care about their reputation and resolve the issue.

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Mar 24, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge
Recharged Number
Order id
Date of transaction
Transaction amount

We appreciate your co-operation.

Do write to us with the mentioned details to [protected]@freecharge.com