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Freecharge Payment Technologies / FreeCharge.in

[Resolved]  Freecharge Payment Technologies / Freecharge.in — Wallet got debited more than it said. Need refund

Address:560103
Website:freecharge.com

Did a purchase through FREECHARGE
Amount to pay was 463₹
I had 175₹ cashbach in FreeCharge
So it said Pay 287₹
Fair enough so I got ready to pay the 287₹
Reaching the payment page
Finally debited amount showing 574.88 ₹!

Need a refund for this
I only had to pay 287₹ but how 575₹ got deducted???
Which is more than 463 itself

Only had to pay 287₹ so please do as needed
Also have sent an email to FreeCharge
They gave a ticket
They didn't respond yet within 24-48hours apparently
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Feb 24, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Feb 20, 2017
Updated by Jay2307 As per the complaint Free Charge responded with an email stating they would refund with 287.44₹ on 18th feb
But actually haven't done anything
Balance is still 0₹

*What they did is*
Took 574.88 ₹ from me and ADDED 287.44₹ FOR THE SAKE OF SHOWING ME ON FEB 17th
And then the transaction took place 463₹

They still haven't done the actual 287.44₹ refund

So please help me out
And make sure they do the process. Thanks
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    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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