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Freecharge Payment Technologies / FreeCharge.in

[Resolved]  FreeCharge — Transaction failed but amount not refunded

Address:Gurgoan, Haryana
Website:www.freecharge.com

I tried to pay electricity bill on February 19th 2022, but the transaction failed in the freecharge app and amount of Rs.350 debited from my bank account, but not refunded till now. From bank end the transaction is successful . I complained to freecharge customer care but they are telling the amount didn't reach them.
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May 19, 2022
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2022
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

The transaction was failed.

More details are shared to your registered email ID. Please check your email using ticket #3438669 for the same.

Regards,
FreeCharge Team
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    +91 12 4433 0000
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    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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