FreeCharge — trying to return my huge dress.

Address:	New Delhi, Delhi
Website:	Freecharge.com

Hi there.

I had filed a return for my order via purplle which was if amount 1043. They returned that to my freecharge account. But still i can not use it because they reflect in my account but want a confirmation. I couldn't connect via mail as i signed up from fb account and i do not remember the password of my old email i'd.
I mean, seriously???
Can't you just call and take the confirmation?? And also you got no cc service?? What are you thieves?

Check the details, screenshot attaching below.
I was hoping to get an immediate response and would to know the status at earliest. But got no response and my money's still stuck in my account.
You can connect with me via aarti. [protected]@gmail.com.
It was my first experience with you guys and i hope it wouldn't be my last.

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