[Resolved]  Freshmenu — My money is debited and order not confirmed. There is no response when the complaint is raised to them.

Address:	Bangalore, Katrnataka
Website:	www.freshmenu.com

I placed an order via fresh menu application and after the payment was debited successfully, I got a prompt that the order is not placed as the vendor did not get any response apparently. I got an email confirmation that the merchant- fresh menu has received my payment with a Fresh Mneu ID[protected]. I tried to reach the customer service via call numerous times, but the IVR just disconnects the call saying no issue identified. Then I sent an email, but they don't seem to respond. I sent an email again. It's almost an hour and their IVR says they respond in 20 minutes. Seems like a joke. I reached out to the Social Media team via face book hoping they would help at least. But they also refuse to respond for whatever reason. It's like frustrating customers is some sort of satisfaction to them. I kept asking for help without any luck. I am still trying to get through to their customer service number but it's impossible to get past that IVR. It's like they don't want to help or resolve the issue.
This issue should have been resolved in a matter of minutes but it has been left unattended for no particular reason. I don't get the concept of customer service if the intention is not to help in the first place.
I just need my money back that they have debited. All I needed was some warm food because I wasn't feeling well. Now after wrecking that successfully, and wasting my time, I just need the money that I paid for such a horrible non responsive service.