Fullerton India Credit — Foreclosure of my Loan account

Despite multiple email follow ups, calls, I did not get any response from their team in last 20 days. Interest is getting accumulated each day and they are not ready to provide me the procedure to foreclose my loan account. I have escalated this case to their senior officials twice via dedicated email id to handle complaints which is also very unresponsive. I'm infuriated by their response and they also increased interest rates multiple times in last few years irrespective of increase/decrease in REPO rates. I want someone to take action on this as soon as possible as I'm not ready to pay interest any further.
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Fullerton India Credit customer support has been notified about the posted complaint.
Verified Support
Sep 01, 2022
Fullerton India Credit Customer Care's response
Dear Sir / Madam,
We are sorry for the inconvenience caused to you. We request you to please share your loan account number and detailed concern to [protected]@fullertonindia.com assist you further.
Sep 02, 2022
Updated by Pardeep08
I am Pardeep Goyal, have taken loan against Property in 2016. Now, I want to foreclosure my loan account ([protected]) for which after multiple follow ups, escalation emails, calls, I received an email regarding the foreclosure charges on August 30 where they levied approx. 1, 09, 810.66 (incl. GST) INR. Based on RBI guidelines, no financial/non- financial institution is supposed to charge foreclosure charges on any term loan and, I can see a note on Fullerton’s website stating, "No Foreclosure Charges will be applicable on any floating rate term loan sanctioned for purpose other than business to individual borrowers with or without co-obligant(s)". Since, my loan is also a Floating rate loan taken for personal use, so, firstly, I want to understand why they levied Foreclosure charges on me. Secondly, who is responsible for interest rate accumulation during this period. Thirdly, Fullerton increases interest rate so frequently that in this life, I won’t be able to repay my loan if I want to pay for the full term. So, request you to kindly reverse the foreclosure charges and waive off this interest rate during follow up period and share the revise letter with updated foreclosure charges and waived off interest rate asap as interest is getting accumulated each day.
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