Furlenco — Harrasment-- not doing cancellation and providing refund

Address:	Mahadevpura
Website:	www.furlenco.com

We have ordered a refregirator on 2nd of july 2023 and the product was supposed to be delivered on 5th before the product delivery they have kyc process which should be done. In our case we have different profile name and the id name was not matching at first case we thought that our request will get cancelled, in order to avoid cancellation we contacted support team for the issue .the support team said we need to cancel the product as they dont have option to change the profile name . First of all the site is so hopeless that there is no option to edit anything even the delivery or kyc details are not updated there.
After they said we agreed on cancellation and they said we will be getting call from cancellation team on 2nd istelf but we didnt get any call. we waited and called them again that time they said that our kyc is approved even been the name miss match and said we will get delivery by 5th july 2023. but we didnt receive the product on 5th again we reached the customer support they said there is some issue with them we will get the delivery in 3-4 days. as we were travelling outside on those days we decided to cancel the product as it was taking long time. we called again the customer support and requested for cancellation( there is no direct was to cancel the product from their app) we need to call the customer care 100 time and they dont provide any resolution. After asking for cancellation the team said we will get call from cancellation team, its 12th of july 2023.. neither we have got a single call from the support team.
they are just playing with people harassing them, taking their money and not providing refund .. on calling the support 100 time they said that we are fake so cancelling the product, so they didn't move ahead with cancellation. they are calling customers fake inspite of looting their money and not providing solution. they have even blocked one of our number for calling them again and againn. Such kind of service is not acceptable.
Never go with this site, hopeless ever, very bad experience.
Wer are still waiting for our product cancellation and refund