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Redstone Tiles — tiles

Please Recently I bought Premium quality vitrified tiles from the dealer of Redstonetiles at Korba. After laying the tiles i found that the the tiles are not flat and they are concave at the centre. The representative of the company came and he said that he can not do any thing after laying the tiles, even though he agreed that the tiles are defective. Now the question is that if the company could not see the defects while checking by machines then how can they expect us to see the defects before laying the tiles. Please escalate the matter through all possible means, so that the company (Redstonetiles) is forced to replace the tiles.provide as much information as possible...
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    Redstone Tiles Phone
    +91 99 0954 4111
    +91 98 7134 4111
    +91 011 4240 2111
    Redstone Tiles Address
    Matel Road, N.H. 27, Dhuva, Lakaddhar, Wankaner, Rajkot, Gujarat, India - 363 641
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