[Resolved]  Future Generali — Cheating by Broker, no action from FGI.

GRO Nov 4 to me Dear Sir As a valued member of the Future Generali customer family, your continued patronage is important to us. This is with reference to your email regarding policy no 01298796, 01306566, 01309297, We have registered a complaint against the captioned policy and you shall receive a revert in 15 days. Your service request number is 1002533392 1002533396 1002533401 If you require any clarification or assistance, you can get in touch with us via any of the following Service touch-points: · · · Assuring you of our best services Deeksha Sharma Future Generali India Life Insurance Register yourself on our simpler and faster customer portal in just 5 easy steps and get control over your policy · Type https://customer.life.futuregenerali.in and click on register now · You can now login using multiple options such as Policy No. or Registered contact no. or Registered E-mail ID or Client ID · Enter DOB of Life Assured · Select Mobile No. or Email id to receive OTP/Verification link · Set password and get complete control over your policy Note: To ensure prompt services, please do not to change the subject line for future communications. Be Aware : Safeguard your policy from unscrupulous people offering attractive rewards like loans, High Fund Value, Fixed Deposit for surrendering / discontinuing your policy -----Original Message----- From: Suresh Dogra ([email protected]) Date: Friday, November 04, 2016 10:55 AM To: [email protected] ([email protected]) Cc: [email protected] ([email protected]) Subject: Fraud by Broker on False Promise. Dear Pardeep, Greeting ! Pls read the matter and suggest me the right solution. If you need call recording of these cheaters, I can provide. A Insurance policy of Rs 15000 taken from hdfc life before four years ago. Due to some mistakes in bound, returned to bank for amendment. After some time on its follow-up, its told to me that few staff with person who has policy bond given for amendment are vanished for cheating. On asking from bank for policy bond, they said No information for the same. After some time I forget it. After four year I got a call from hdfc life person named Arjun for a new policy. I told him the previous incident happen with me. He ask for my date of birth to get the detail of policy and told me all the detail as per last policy. He said, I will mark mail to my senior and they will contact you. Then Mr Alok Verma call me and said you are connecting with D2C service and you have to guaranteed this policy with two premium and service tax. For this we will collect your document and amount cheque from local insurance agent advisor. You have to follow the procedure which told by me. He did this from hdfc life with Rs 31500 bond. After 2-3 day got another call from Alok Verma that your amount is more than 1 lakh, so you have to generate a banking code with Rs 43000. Same process of documentation will process with Future Generali Insurance. Now this process start with amounts of Rs 49000, Rs 56500, Rs 100000, Rs 100000 and policy bond after one by one delivered to me. When I saw same agent on all bonds, start enquiry with customer care and related branches and confirm that I have lost my hard-working earning. These persons still in my contact for Rs 56100 policy with reliance or hdfc life for last formality of KYC updation. I have all call recordings of these cheaters with numbers, date and time. Detail of Cheaters numbers are as: 1. Arjun Singh : Mobile Number:9821794345 Landlines Number:11409809492 2. Alok Verma: 7065993789, 9821793234, 9069785079 3. Vivek Rajwansh: 9210625137, 9069272161, 9250107960, 9213091780 4. Rohit Walia: 7210102359, 5. Vinod Shukla/Puja: 9555018731 Agent Advisor/ broker detail on bonds are as: 1. HDFC Life: Name: SB Insurance Broker Pvt Ltd Code: 00634272 Licence No: 230 2. HDFC Life: Name: Netambit Insurance Broking India Ltd Code: 00512120 Licence No: 403 3. Future Generali: Name: Ltd S.B Insurance Broker Ltd Agent Code: 80128503 4. Exide Life: Name: SB Insurance Brokers Pvt Ltd Code: 60285708 Policy Details are as: HDFC Life 1. Policy No 18406894 Cust Id 34103337 Premium Rs 31500/- 2. Policy No 18525658 Cust Id 39904936 Premium Rs 99999/- Future Generali 1. Policy No 01298796, Cust Id 59398632, Premium Rs 43000/- 2. Policy No 01306566, Cust Id 59398632, Premium Rs 56500/- 3. Policy No 01309297, Cust Id 59401854, Premium Rs 49000/- Exide Life 1. Policy No 03360729, Premium Rs 99999/- Kindly request to track these cheaters and punish for the same, so that we can save another one from these cheaters because neither me first person nor last for these cheaters. I have a 40000/- earning in a month. I have two children and their schooling. I have already a home loan, auto loan and credit card loan of hdfc bank. So it is not possible to me to run these policy in any condition. So it is humbly request to all insurances company ( HDFC Life, Future Generali and Exide Life) to cancel my all above mention policy. I shall be thankful to all company for the same. With Regards, Suresh Dogra 9891427315 Suresh Dogra Nov 14 to gro Dear Deeksha, Greeting from Suresh! Any update on mail trail. With Regards, Suresh Kumar 9891427315, 9643299315 Suresh Dogra AttachmentsNov 18 to gro Fresh call recording for your kind information. With Regards, Suresh Dogra Attachments area GRO Nov 23 to me Dear Mr. Suresh Kumar, It is our endeavour to provide quality services that are in your best interest. Thank you for helping us understand your grievance in detail. We have reviewed your grievance regarding: · Policy was mis sold to avail benefit from other insurance policy. We have verified all the allegations levied by you and found that: · You had applied for the policy by signing the proposal form · KYC Documents provided at the time of Proposal · Sales illustration statement has been duly signed by you indicating that you have understood that the policy is a regular premium payment policy and the same has been accepted by signing the proposal form. During our review, we found that a verification call was made to you before issuing the policy; which you completed successfully. As per our call records, you have confirmed to have understood all the details of your policy. We tried contacting you on 9643299315, to discuss our finding; however, after multiple attempts, we have not been able to reach you. As per IRDAI regulations, you are entitled to seek cancellation of your policy within 15 days from the date you recieve your policy document, by making a written application mentioning your reasons to do so. As per our records, we had dispatched your policy on 23/05/2016 and the same was delivered at your address on 24/05/2016 via Blue dart with AWB no.40570587746. We have however, received your request for cancelletion on 04/11/2016. which is outside the said period of 15 days and hence we are afraid, your request cannot be acceded to. Hence, after a thorough evaluation, we regret to inform you that your request for cancellation of policy has been declined and we would not be able to process the refund of your premium amount. We care for you. Hence, we believe that it would be in your best interest to continue paying premiums regularly in order to stay protected to meet your planned financial goals. In case of any further concerns, we request you to raise them within 8 weeks of receiveing this letter; post which, we shall consider this grievance to be closed. Should you require any further clarification or assistance, please feel free to contact your Advisor or you may get in touch with any of our service points mentioned overleaf. Assuring you of our best services. Deeksha Sharma Future Generali India Life Insurance Suresh Dogra Nov 23 to gro Dear Deeksha, As per telephonic conversation, its clear that it is not possible to run these policy in any condition. Kindly look the matter again and suggest me the best solution for the same. 40000/- is my monthly earning, have home loan emi of 5600/-, have auto loan emi of 6900/-, have credit card loan emi of 6000/-, Two kids of school fee 6000/-, have also home expenses. I have to die to avail your policy benifit, as per your mail. I never blame FGI, but policy given to my by someone belongs FGI direct or indirect way. I never see single word in your mail to take any action against cheaters. I provide mobile numbers and recordings to FGI for necessary action against cheaters who run this rackets. Or am understand that FGI means to collect money by hook or by croock, by itself FGI or through brokers or chesters. Cheaters belongs SB insurance, its clear. And FGI is also with SB insurance broksrs, its also clear. Mail tell me the IRDA rules, its allready told on phone that what they told me to that what words with verification call. But FGI have no concern to customer, what and how will do this. Great FGI. Great FGI. I want action against cheaters and appropriate solution for me. Also provide me FGI senior persons contact, to put my problem in front of them. Want to see that FGI senior management suggest customer to die or save. Hope for an early and favourable reply. No automatic mail reply, conversation on phone. GRO Nov 24 to me Dear Sir, This is with reference to your email regarding policy no 01298796, 01306566, 01309297, We have reassessed your case and we sincerely regret that we are unable to accede to your request for a cancellation of the policy and refund of the premium paid by you . Further we wish to inform you that our decision in this regards is final and if you are in disagreement of the same you may escalate the matter to Insurance Ombudsman and we shall adhere to the decision provided by the Honorable Ombudsman. For further assistance, please feel free to write back to us and we shall be glad to assist you. You may also call us on our Customer Service Help line number 1800 102 2355 from Monday to Saturday 8 am to 8 pm or visit nearest branch of Future Generali India Life Insurance Co. LTD. To locate the branch address you may visit www.futuregenerali.in à Contact Us. You now have an option of receiving payments, if any, under your policy through electronic fund transfer. Please update your bank account details with us. To know more in this regard you may contact at any service points given above Note: To ensure prompt services, please do not to change the subject line for future communications. Be Aware : Safeguard your policy from unscrupulous people offering attractive rewards like loans, High Fund Value, Fixed Deposit for surrendering / discontinuing your policy . For details visit www.futuregenerali.in Assuring you the best service always. -----Original Message----- From: Suresh Dogra ([email protected])