[Resolved]  Future Group — Problem in Electronic Safe bought from Hometown GIP Noida

I had bought an electronic safe from Hometown at Great India Place Mall, Noida (UP) (details below) a couple of months back. This item was apparently has a delivery and/or manufacturing defect. I took this in good faith, in a packed condition from the store however on opening the container the door of the safe was found to be locked. We tried to locate the safety key but it was not present in the cardboard container, and seemingly had been locked inside the safe. We also tried to open the safe using passcodes but there was no battery installed while delivering the product to us hence that too is not working. I tried to approach your GIP mall outlet (it actually was a lot of trouble to carry the heavy item in hand to the store), however neither the cash counter staff nor Shivam (who sold the safe to me) could be of any help. Shivam however provided me with a toll free number of some third party agency that apparently provides for 'services' to the Iqip products bought from Hometown. Again, taking all the trouble I had been trying to talk to this 'service' provider who told me that irrespective of my item being under warranty or out of warranty I need to pay Rs. 400 as service charges - this I found completely absurd and shocking since I hold HomeTown and Future Group in high regards as an individual and institutional customer. It was not a matter of Rs. 400 but of my rights to good customer service from a brand such as Hometown. Eventually they sent someone from Jeeves Services, their service provider (seems this is what happens when companies import cheap and low quality chinese items for which they can not provide good services themselves), who inspected the safe and told that it can not be repaired and requires replacement; the only other option he gave was to break open the door of the safe which would cause damage the body of my brand new equipment. I have been trying to seek help from Futuregroup/Hometown, even dropped mails, but only getting dissatisfactory response from them and till date no solution has been provided by them. Item: IQIP S 20 D (Electronic Safe) Amount: Rs. 3699 TILL No. 5 Receipt No. 1236933 Ch. 309404 TR. 16470 St. 6502 Date. 02.03.15 The 'Customer Care' manager from Hometown GIP Noida sends SMS and emails without quoting their names, designations which is utterly unprofessional and makes it impossible to contact them. Kindly help.