[Resolved] Gaana.com — auto debit even after cancelling auto debit instruction

[Resolved] Gaana.com — auto debit even after cancelling auto debit instruction

R riteshsanghvi89 from Delhi, Delhi

My account with gaana.com is my phone number [protected]. I had cancelled auto debit immediately after i subscribed for a 3 month trial. Just like this current screenshot. Even after cancelling the subscription gaana.com has gone ahead and debited my account. You can see that even after cancelling auto renewal, in the app it shows that auto renewal is on. Fix this and refund my rs. 99 The transaction reference no is[protected]. With kotak mahindra bank +2 photos Was this information helpful? No (0) Yes (1)
Nov 28, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Oct 22, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern We do understand your concern regarding the auto renewal deduction. It would be helpful if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help. Regards, Gaana Support Team
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