— refund and cancellation of gaana plus subscription and cancellation of auto renewal

I subscribed for gaana plus 3 months subscription using a promo code for free.
While creating the account, i had to add the credit card details.
Their is no option in their app or website to remove the credit card details or to stop the auto-renewal of subscription.
I wrote to [protected] regarding this matter and asked them to stop the auto-renewal.
I didn't get any response from them and finally my subscription got renewed.

This looks like a fraud from where control is not given to user to stop the auto-renewal or to remove the card details.
I am looking forward to get the refund, delete my card details from the account and cacel the gaana plus subscription.
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Yes (50) customer support has been notified about the posted complaint.
Mar 05, 2020
Updated by Mudit Singh
Despite of sending repeated e-mails. There is no response from
Complaint comments 


After my 3 month free trial got over it suddenly deducted money from my account. This is unauthorized and done without prior notice. I want my money back.
After free trial period gaana deducted money from my account without any notice ..i want my money back..
Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund . Please try to understand my problem .

Gaana plus auto renew debited my money humble request please refund my money

Please refund my money i don't want use gaana plus subscription

I don't want any subscription, immediately refund my money

I don't know Automatically my money cuted for Gaana app, I am not using Gaana app, i don't want Gaana subscription so please refund my money

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