Gaana.com Complaints & Reviews

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the AUTO RENEWAL of rs 399.

It would bes best if you can please write to us at [protected]@gaana.com, or confirm if the issue has already been resolved

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User.

Thank you for contacting us

As requested we have successfully deactivated the account associated with the number [protected]

Please note that it is best to raise your concern over the gaana support channels, you can connect with us over a HELP section or write to us at [protected]@gaana.com

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We do understand your concern regarding the auto renewal.

Please be informed that our team responded to you the same over the email, it takes some time to review the concern so that we can share correct solution with the user.

The auto renewal is already canceled and no further deduction will be done.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for contacting us

Please be informed that the auto renewal has already been canceled and no further deduction will be done

The current plan active under this email id [protected]@gmail.com will remain active till 18th April 2020

For any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

In order to assist you with the cancellation of renewal please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Greetings from Gaana
We do understand your concern.
As requested we have successfully deactivated the account associated with the email id.

Please note that such queries can be shared over our HELP section or you can write to us at [protected]@gaana.com

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Please be informed that our team always share all the relevant details about the deduction before advising to enjoy their current subscription.

Kindly share the ticket ID with us or else write to us at [protected]@gaana.com so that our team can review the details and gaana never deducts the amount as we pre inform the users while enrolling for the subscription

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Gaana.com Customer Care's response ALREADY RESPONDED

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the AUTO RENEWAL of rs 399.

We received the case and found you redeemed a marketing code in Oct'2019 which offers you 3 months free gaana plus .

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction. Now, when it comes to refunding to the amount, that is being declined as the subscription is already activated.

However, we have canceled the auto renewal and no further deduction will be done

For any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team