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Gaana.com Complaints & Reviews

gaana.com

1.8

Updated: Dec 19, 2025

Complaints 737

Resolved

254

Unresolved

483

So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Gaana.com reviews & complaints page 24

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Address: Allahabad, Uttar Pradesh, 211002

I am trying to delete the gaana+ account but cannot i have been charged wrongly but this cheater company do not provide any support in that. I think it's a ghost company working against the law of india as they do not have an office and contact number. I was registered with 840*3*63 and wrote them mails but didn't get any response from a person just auto answers what i got.
So, if you are thinking to join the gaana+ account do realise you will be charged every month without any notice and even you can't get over this net of fraud.
I am going to get legal help if any of you wanted to join me in that do reply here.

+1 photos

Gaana.com customer support has been notified about the posted complaint.

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V

VK Tyagi

Mar 10, 2020

I have been paid Rs 99 for 1 month subs pack on dated 12.02.2020 as per payment reference no. IGAIBWTEM1 and [protected] but unable to download song from gaana.com. please resolve.

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Auto renewal is enabled for gaana.com subscription. No option provided in the app to unsubscribe the subscription or any easy method to reach out support folks of gaana.com.

Account id is hp. [protected]@gmail.com

These web app seems like to cheat the customers by not providing the options for unsubscription and no customer support. Need to take extra action on this webapp gaana.com

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On 15th october, 2019 i have subscribed gaana+. I have paid the amount through credit card. Now, from past two months rs.99 amount has been deducted from my card. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. My account is created by mobile number and when i going to help section it is taking me to google play store but in my account there is no email id so please cancel auto renewal from my account. My account is with the number [protected].

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Last 3 months ago on 24th november 2019, i have subscribed gaana+. I have paid the amount through flipkart super coins. Now, this month on 22.02.2020 rs.99 amount has been deducted from credit card. I don't want to subscribe the gaana+ this month. My request is to stop auto-renewal subscriptions and initiate the process to refund the amount. Also look into the matter, how come, the subscription has been renewed without taking my consent

+4 photos

Gaana.com customer support has been notified about the posted complaint.

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P

Partish Garg

Mar 3, 2020

Hi I used paytm coupon to take free 3 months trial subscription from my credit card. But yesterday(25.02.20) renewed my account for Rs.99. As well as I got the Zee5 subscription also included in it. But I can’t use it. So can you take action on this.

I'm complaining about ganna auto renewable subscription - Comment #3656259 - Image #0

A

AkiiGupta999

Mar 3, 2020

I didn't got any reminder call/ message from Gaana and they deducted 99 rs from my account without permission. I want refund otherwise will never use app again in my life as this is not less than a fraud.
Please help.
Akul
[protected]/[protected]
[protected]@gmail.com

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I am ganna plus subscriber.
Whenver i download an album or a song, it starts showing in the download section
(Indicating that it has been downloaded) but when i click on it, the download symbol dissappears and it again start using data to play the song, and i get the icon of 'resume download'
When i click on 'resume' the same cycle happens again and nothing gets downloaded

Mar 23, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 500072

Today i received a message from hdfc bank that rs.399 has been deducted from my account. I don't want to renew gaana+ anymore. I made my payment through credit card. There is no subscription available at google play store also. It was without my concern. That was very fraudy behavior from gaana side. It is still showing as free user. Please look in to this.

I want my full money refunded.

+2 photos

Mar 23, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the AUTO RENEWAL of rs 399.

It would bes best if you can please write to us at [protected]@gaana.com, or confirm if the issue has already been resolved

Regards,
Gaana Support Team

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R

Roshan Shreevastav

Feb 20, 2020

I couldn't avail my Sony LIV Coupon for premium 12 months pack which I get purchasing of 1 year Gaana + & sonyliv after paid INR 499 on dated December 23, 2019

subscription cheating - Comment #3650259 - Image #0

subscription cheating - Comment #3650259 - Image #1

subscription cheating - Comment #3650259 - Image #2

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This is regarding the gaana plus subscription without prior information and they have charged without any notification and with whom consent they charged for that and before that too. When I asked about refund they are not responding that's not ethically as well as morally correct. So I want the complete refund of that subscription charges. I do see that thing is happening to many of the other customers of that application too and that's not a way of doing business to anyone.

+1 photos

Gaana.com customer support has been notified about the posted complaint.

Jan 31, 2020

Updated by Shashankd1 Got refund thanks

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S

[email protected]

Feb 14, 2020

I have subscribed gaana plus through flipkart coupon. But now i need not want to renewal pls cancel my auto renewal subscription
Pls do some needful as soon as possible

Reg id: [protected]@gmail.com
Mob no: [protected]

Regards;
Sheik meeran

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Address: 1/33A, GEETA COLONY, DELHI-31, New Delhi, Delhi, 110031

I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast
My account is registered with phone no - [protected]

Mar 26, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User.

Thank you for contacting us

As requested we have successfully deactivated the account associated with the number [protected]

Please note that it is best to raise your concern over the gaana support channels, you can connect with us over a HELP section or write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: Krishna colony near krishna colony, zero no gali, Vidisha, Madhya Pradesh, 464001

I'm a gaana plus user. When i click on download button it shows the downloading percentage but it reaches 100% it does not get downloaded and shows a down arrow with a small circle. I even subscribed it twice but this problem doesn't get solved. What to do now because i subscribed it for a years and the songs are still not getting downloaded. Tell me how to solve this problem

Mar 24, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hi,

I subscribed to gaana plus yesterday by using promo coupon from flipkart and they took my credit card details for auto renewal, but i was shocked to see there was no option to terminate my subscription. Even after several emails and messages through their help chat no one responded. Moreover they blocked my emails saying that i have reached the maximum no. Of open messages. I want to cancel my gaana plus subscription along with my auto renewal through credit card asap. My registered email id is: [protected]@gmail.com. Kindly look into the matter and resolve my issue immediately. This is ridiculous service support from gaana. It's like cheating customers.

Thanks & regards,
Manisha reddy gilella.

Feb 21, 2020

Complaint marked as Resolved

The issue was resolved by gaana via email.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We do understand your concern regarding the auto renewal.

Please be informed that our team responded to you the same over the email, it takes some time to review the concern so that we can share correct solution with the user.

The auto renewal is already canceled and no further deduction will be done.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Feb 21, 2020

Updated by Shibaji Chattopadhaya Thank you!

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C

Camerasingh

Jan 30, 2020

Mobile no. [protected]
Email [protected]@gmail.com

For the past few months these gaana crooks are charging rs. 99 every month and I try every possible method to cancel renewal but they never revert. Can any body from Gaana cancel my subscription and refund my money.

cancel my gaana plus subscription along with auto renewal from credit card - Comment #3638736 - Image #0

S

suman4333

from Delhi, Delhi

Feb 4, 2020

Hi,
I did not want to continue with gaana subscription however they have deducted 399 amount through my debit card.
I just want to refund back but now they have denied to it.I didnot use their app even a single day please take complaint against him.

R

Rohith Warrier

Feb 5, 2020

When I'm downloading a song in the application it shows please try again later please fix i have 1year student plan

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Address: Varanasi, Uttar Pradesh, 232101

Hello yesterday i activated my gaana plus membership
I take free subscription for three months from flipkart.com
I activated
But when i use i see subscription is not for any use
So i want to cancel my auto renewal subscription
But no option see to mee
Please cancel my auto renewal subscription and send me mail for proof that my subscription cancel
And how i check that my subscription cancel successful
Name shivam bhardwaj
Mob no [protected]
Email id [protected]@gmail.com

Mar 23, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Jan 20, 2020

Updated by Shivam8738 Read my complaint then reply
And. After solve my issue then reply

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for contacting us

Please be informed that the auto renewal has already been canceled and no further deduction will be done

The current plan active under this email id [protected]@gmail.com will remain active till 18th April 2020

For any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: near bus stand jasol, 344024

Mere account me se auto payment cut raha he and me aapka gaana.com app ya music use bhi nahi karta
Please mera account delite kare and unsubscribe kare urgent
Fraud app he mere 4 months ke payment auto cut kar liya muje refund karo

Ak bar use kiya navratri saptember me
Uske bad har month auto renewl kar ke payyment nikal rahe he its fraud

I want to return my money

Koi system nahi he app me unsubcribe ka and payment mode offf karne ka
User ko dhokha dete ho gaana.com mera auto rennwl cancl karo and mera payemennt return karo

Mar 24, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

In order to assist you with the cancellation of renewal please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I want to delete my gaana account as soon as possible. Please. I can't find any way to delete my account.
My email id is [protected]@gmail.com.
I wanted to delete my account since a long time but couldn't find a way to do so.
Please resolve my complaint as soon as possible.
I want to delete my gaana account as soon as possible. Please. I can't find any way to delete my account.

Mar 24, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Greetings from Gaana
We do understand your concern.
As requested we have successfully deactivated the account associated with the email id.

Please note that such queries can be shared over our HELP section or you can write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: Gurgaon, Haryana

Hi, gaana team charged the amount 399 rs. On 12th jan 2020. Without any advance renewal notification, there is no unsubscribe link in there app or website. Even i don't know how to turn off the renewal. I dont know how to remove my card for future auto renewal. Gaana them just saying enjoy your current subscription. I send several emails to turn off the renewal for next year but they replying just "enjoy your current subscription". What is this thy are stealing money. I just want to remove my credit card and dont want to deduct my money next year.

Mar 26, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Please be informed that our team always share all the relevant details about the deduction before advising to enjoy their current subscription.

Kindly share the ticket ID with us or else write to us at [protected]@gaana.com so that our team can review the details and gaana never deducts the amount as we pre inform the users while enrolling for the subscription

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Block b6 datta nagar road, Pune, Maharashtra, 41144

My name is divyesh pardiwala i had purchased a coupon for gaana.com from magician for 3 months and its end date was on[protected] and as auto-renewal was off and i have the screenshot for the same than to i was charged for 399*3 and 99*3 times i dont understand why i am beings charges and when i contacted to gaana i was denied.
They said auto renewal was on but i have. Proof that auto-renewal was off and now after charging for the amount the application is automatically showing auto-renewal yes.

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Gaana.com customer support has been notified about the posted complaint.

Jan 11, 2020

Updated by Divyesh1197 Also thry donot have any telephonic support

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Hi,

Today i received a message from icici bank that rs.399 has been deducted from my icici bank account. I don't want to renew gaana+ anymore. I didn't made my payment through my card. There is no subscription available at google play store also. I already have gaana plus subscription with flikart coins. It was without my concern. That was very fraudy behavior from gaana side.

I want my full money refunded with compensation of rs 500.

My registered email id is [protected]@gmail.com
And phone number is [protected]

Kindly look into the matter and solve as soon as possible thankyou.
Pawan deep yadav

+1 photos

Mar 23, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response ALREADY RESPONDED

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Hi,

Today i received a message from icici bank that rs.399 has been deducted from my account. I don't want to renew gaana+ anymore. I didn't made my payment through my card. There is no subscription available at google play store also. I already have gaana plus subscription with flikart coins. It was without my concern. That was very fraudy behavior from gaana side.

I want my full money refunded with compensation of rs 500.

My registered email id is [protected]@gmail.com
And phone number is [protected]

Kindly look into the matter and solve as soon as possible thankyou.
Pawan deep yadav

+1 photos

Mar 23, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the AUTO RENEWAL of rs 399.

We received the case and found you redeemed a marketing code in Oct'2019 which offers you 3 months free gaana plus .

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction. Now, when it comes to refunding to the amount, that is being declined as the subscription is already activated.

However, we have canceled the auto renewal and no further deduction will be done

For any further queries please write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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I have taken ganna plus trial from flipkart super coins, i have never turned on the auto renewal. Today i got charged thrice for the renewal. I really need help and i am not sure if they gonna charge me again. I am attaching the pictures of transaction and my profile where it shows renewal is off. Renewal: no. I have sent emails to the support, tried chatting to the support but i didn't get any response from them. Please assist.

+4 photos

Gaana.com customer support has been notified about the posted complaint.

Jan 10, 2020

Updated by **anonymous** It is not charged twice, they have charged me thrice

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Address: 560058

Website: www.gaana.com

Today i have been notified that rs.399 is deducted from my account by gaana.com for auto renewal yearly subscription. I was not aware about this and it was not intended by me. I might have choosen free trial subscription and then it has been renewed for a year automatically. I request you to cancel the subscription and refund the amount. Already sent mail to [protected]@gaana.com but they replied that you redeem the coupon on 11th oct 2019 and at that time it was on auto renewal due to which we charged the amount.

Mar 26, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Gaana.com Customer Care's response ALREADY RESPONDED OVER EMAIL

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Loot by gaana.com!! Auto renewed my subscription 3 days before due date. No intimation. No approval. No two-ways communication to get in touch with support team. No option to deactivate auto-renewals. Avoid subscribing gaana+ guys. Many other better music steaming apps available.

Many people has complained the same, but gaana.com do not care as this is their modus operandi.

Gaana.com customer support has been notified about the posted complaint.

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