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Gaana.com

[Resolved]  Gaana.com — sony live app not unlocked even after paying rs. 499

I paid rs.499 on and bought one year subscription of gaana plus, bundled with sony live app.
Gaana plus subscription unlocked immediately.
But sony live app with premium havent been unlocked and thus i am unable to use it.
I wrote many mails to gaana but haven't received any solution. Neither i received any unlock code for sony live app.
Now, the gaana people are not responding to my emails. Please help.
Disappointed.

[protected]@gmail.com
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Feb 12, 2019
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2019
Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team
Complaint comments 
3 Comments

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Comments

Hello, due to bugs I cannot really enjoy the gaana+ service and thus I have decided to take refund!. It's just been 2 days so its valid to get the refund.
Respond immediately
Reply
Dear sir I download Gaana app dated 11/11/2018.Then this app free download but second day debit my credit card rs. 99/-rupees and evary month debit rs. 99/- rupees. Total 3 times debit my credit card. Why debit my amount. refund my amount and call me [protected] & [protected].so plesae solve my broblem
Reply
Trishameena's reply, Jan 13, 2019
dear sir I download Gaana app dated 11/11/2018.Then this app free download but second day debit my credit card 99/-rupees and month debit 99/- rupees. Total 3 times debit my credit card. Why debit my amount. refund my amount and call me 7062365218
I paid for gaana plus via paytm. Money deducted but still shown as free user.
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