Gadgetcops — policy not received after online payment

My name is dr. Suryanarayana prasad a n. From chennai. I purchased a samsung galaxy a9 pro from amazon.in on 21st september 2017. I visited gadget cops.in and selected a custom plan and paid premium of rs.680 (Receipt no gc-477861-[protected]. Transaction pg ref#[protected] transaction ag ref #[protected])

Plan is: custom plan
Summary of plan selected
What it covered
Liquid damage
Non repairable benefit
Protection from fire accident
Invoice value protection
Theft by violent means
Act of god
Natural calamities
Total price : rs. 680
Transaction is visible in my credit card statement as
25/09/2017 paygate india pvt ltd haryana in
Inr 680.00 dr

I selected the above policy because samsung had provided a never mind offer for onetime screen replacement.

I tried contacting gadgetcops.in [protected] several times they asked to contact syncnscan [protected]. Even after several repeated attempts there was no polite reply or would get to an automatic call receiving system asking to record a message after the beep.in addition i had sent several emails to [protected]@gadgetcops.in and to [protected]@syncnscan.com (As per conversation with gadgetcops.in).

I have not received the policy till date