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Garena Complaints & Reviews

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Updated: Aug 21, 2025
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Garena reviews & complaints page 12

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E
Edith236
from Hosur, Tamil Nadu
Jan 4, 2024
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Address: Singapore

DEAR GARENA

my Facebook free fire account got suspended 1 year ago the reason for my account ban is I gave my account to my friend he was a good player but he didn't have a good account so I gave my account to play but he used hack so my I'd got banned so i have tried to contact free fire support but whenever i try to sign in my Facebook account it shows 404 error i don't know what to do because I have spent more then 14, 000 in my account so bro can you please help me to recover my account please GARENA

My UID – [protected]
In-game Name - Ɗᴇᴇᴘᴢ⁷
Level - 60
Like - 3520
Country – INDIA

Plz reply GARENA
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    Siam113
    Jan 3, 2024
    Jan 9, 2024
    This thread was updated on Jan 9, 2024
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    Sir I am an old free fire player. I have been playing games for a long time. But my id is banned without any reason. I got my ID out only for playing games on PC and mobile. I didn't use any hack. But still my ID got banned. I spent a lot of money behind this ID. So I request my ID to be unbanned. This is my gaming uid code :[protected]. Please sir unban my id.
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      Pralhad Thapa
      Jan 3, 2024
      Resolved
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      Resolved

      Address: Itahari

      Hello sir, I'm from Nepal
      Every time i just telling you to change my account from indian server to Bangladesh server. I don't know why. Now we are facing a problem to play in indian server without VPN from Nepal but in other server like middle east and Singapore server we can play easily without VPN why?
      I will send 2 photo please check. And solve that problem. Once again please put my account from indian server to Bangladesh..
      +2 photos
      Jan 25, 2024
      Complaint marked as Resolved 
      We can't play in indian server from Nepal. Now my main 66level account is in indian server. But in other server we can play from Nepal so why can't i play in indian server from Nepal? Please solve this problem uid:515117308 and if possible put this account in Bangladesh server.
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        P
        Report
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        Address: Singapore
        Website: Garena free fire

        Hello,

        TEAM FREE FIRE,

        I Have Not Done Anything Wrong And I'm
        Sure I Have Followed Your Rules Of
        Conduct And You Have Suspended My
        Account For Not Any Valid Reason Please
        Back My Account As Soon As Possible

        My Character Id. ([protected])

        My Account Name. (ᴸᴼᴿᴰㅤRISHIㅤ⸙)

        Thank You So Much❤️✅😔
        +1 photos
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          A
          Akhil@14500
          Jan 3, 2024
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          Address: Free fire

          Dear Garena Team I am a free fire player. Iam 13+years old.and i've been playing free fire for three and a half years. But the gameplay i used to play with free fire id has now been suspended.my free fire id was created with a Facebook account.
          But without my permission a hacker hacker my Facebook id then logged in free fire and used head shot hack. maybe that's why my free fire id has been suspended.
          My sincere request to you. Garina Team.
          Please unsuspended my free fire
          My uid number [protected] My game name ‖ꜰꜰ‖Aᴋʜɪʟ✯
          Thank you garenateam
          +1 photos
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            R
            Rifat113
            Jan 3, 2024
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            I am a free fire player. I have been playing games for five years. After the latest update of the game there are many problems in the game. New glazes are created after the update. Damage to players does not count. New gun skills are given in every update. And the abilities of the old gun scrolls are changed and their damage is changed so that players spend money to buy the new gun skills. This is a scam. Free fire does not have the right to change the damage ability of the gun skills purchased with our previous money. Stop regular updates of Free Fire. And no new gun skills are given. They are creating chaos in the game. Many players are quitting the game. Free Fire can't control hackers. The use of hacks in games is constantly increasing. Even good phones these days can't play Free Fire properly. Correctly the aim does not lock on the enemy's body. If this continues, we will not be able to play the game properly. We have to give up free fire. Now many players give up top up for free fire.

            Sop update regular. Stop new gun skills are given. And no top up. Make this game normal for normal player.Make this game smooth for 2, 3, 4, 5... GB ram phone.
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              A
              Akhil@14500
              Jan 2, 2024
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              Address: Kiyamgai

              Dear Garena Team I am a free fire player. Iam 13+years old.and i've been playing free fire for three and a half years. But the gameplay i used to play with free fire id has now been suspended.my free fire id was created with a Facebook account.
              But without my permission a hacker hacker my Facebook id then logged in free fire and used head shot hack. maybe that's why my free fire id has been suspended.
              My sincere request to you. Garina Team.
              Please unsuspended my free fire
              My uid number [protected]
              My game name ‖ꜰꜰ‖Aᴋʜɪʟ✯
              Thank you garenateam
              +1 photos
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                A
                Abinowshriramu
                Jan 1, 2024
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                I had an free fire account in which i spen lots of money but they banned that i used hack but i didnt use any hack so pls ask them to give back my account
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                  A
                  Aman2511
                  Dec 31, 2023
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                  My name UID - Vg legend
                  FF:UID - [protected]

                  Hello Team Free Fire, my ID has been suspended, I did not make any mistake in my ID, I just used the FF tool. in my ID, by mistake please forgive me, my ID is very important for me, thank you Team Free Fire

                  I hope you do unban please 😭😭
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                    R
                    Rathin kumar kirtaniya
                    Dec 30, 2023
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                    Dear garena i have not used any hack but my id got banned . i also had spent lot of money on it please unban my id please. please garena i will very thanfull to you please unban my id. my uid- [protected] of ff max
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                      S
                      Sayyed faizan ali
                      from Nashik, Maharashtra
                      Dec 30, 2023
                      Resolved
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                      Resolved

                      Address: Galaxis Building, 1 Fusionopolis Place #17-10, Singapore - 138522

                      Please unban my account
                      Uid:-[protected]
                      Name:-Mᴀʀsʜᴍᴇʟʟᴏᴡ✓
                      Sorry for mistake and braking rules

                      Thanks
                      Dec 30, 2023
                      Complaint marked as Resolved 
                      I have come to know that I have committed a mistake by using the hack but now I am ashamed and hence I am asking for forgiveness. Please forgive me. Card and return my account please. Uid-3201026548 Nickname-Mᴀʀsʜᴍᴇʟʟᴏᴡ✓
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                        P
                        Dec 30, 2023
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                        Dear Garena Team,
                        Plz Help Me I am Not Using third Party App but my id is closed Without any Reason Plz unban My I'd As soon as possible Thank you

                        Uid- [protected]
                        Name:- ᴸᴼᴿᴰㅤRISHIㅤ⸙
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                          N
                          Nafix33
                          Dec 29, 2023
                          Resolved
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                          Resolved

                          Address: Singapore, #03-20 Galaxis, 1 Fusionopolis Pl,

                          Hi Garena Team

                          I would like to put an unban request about my Free Fire account, which has been recently banned for no reason. Please check the account once again manually and kindly unban my Free Fire account as soon as possible.

                          Free Fire ID:[protected]
                          Free Fire Username: BDTL✓nafix
                          Dec 29, 2023
                          Complaint marked as Resolved 
                          Email address: [email protected] Phone number : 01884323337 Please unban my id
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                            B
                            Bhaïrab Jyöti Räbhä
                            Dec 29, 2023
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                            Address: Assam

                            Dear Garena team,
                            I am a free fire player, I am 15+ year old. And I've been playing for three years. But the gameplay I used to play with free fire ID has created with a facebook account .
                            But my account login in new mobile device . After one day Maybe that's why my free fire ID has been suspended.
                            My sincere request to you, Garena team, please unsuspended my free fire ID.
                            My free fire ID- [protected]
                            Game name - E R R O R
                            Thank you Garena team ❤️
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                              P
                              Pralhad Thapa
                              Dec 28, 2023
                              Dec 31, 2023
                              This thread was updated on Dec 31, 2023
                              Resolved
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                              Resolved

                              Address: Itahari

                              Hello sir,
                              I have a complain about customer service. I started to play garena free fire from 1917 in indian server. I participate all event and spend lots of money. When was the server change event started i was in Saudi Arabia that's why i couldn't participate. Then i continue contacting the customer care to change my account from indian server to Bangladesh server. But they didn't respond. I know it's not the big deal to do for you.. now if i start new account I can't get all legendary items which already have my old account. Please sir put my account from indian server to Bangladesh server if you really care to user.
                              I really enjoy to play this game but i afraid again you can change server and if i can't participate.. that's why i stopped doing top up. Please sir put my account to Bangladesh server
                              #UID[protected]
                              Username: NP Gamer
                              I spent a lots of money in this game. I'm doing job and i always spent 10 percent of my salary in this game. I can't let it go so please put my account in Bangladesh server. Server changing was your problems.
                              Jan 26, 2024
                              Complaint marked as Resolved 
                              The company said they can't send my account from indian server to Bangladesh server. Server change is not my problem. I told them my problem i was in another country when the server change event was started so i couldn't participate. Please 🙏 send my account from indian server to Bangladesh server. I'm from Nepal. UID:515117308
                              Dec 31, 2023
                              Updated by Pralhad Thapa
                              Please put my account from indian server to Bangladesh server.. i know you can do it easily.
                              I spent more than 30/40 thousand. I don't want to play from new account and i don't feel safe to do top up again in my new account. So please put my account from indian server to Bangladesh server than i will play continue and i will do top up. There are many gun skin event. I want to complete. So please do fast
                              Please put my account from indian server to Bangladesh server.. i know you can do it easily.
                              I spent more than 30/40 thousand. I don't want to play from new account and i don't feel safe to do top up again in my new account. So please put my account from indian server to Bangladesh server than i will play continue and i will do top up. There are many gun skin event. I want to complete. So please do fast

                              Customer service isn't working - Comment #4133726 - Image #0
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                                S
                                Sonu7602
                                from Rampurhat, West Bengal
                                Dec 28, 2023
                                Resolved
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                                Resolved

                                Address: India
                                Website: India

                                Dear Garena
                                Free Fire Team,

                                I am Playing Free Fire since 2 and half years.I always respect free fire terms and condition.This game is best than other battle royale game.This is my first battle royale game that i played.After free fire i had not played any types of other battle royale game.The running style, characters, events, emoji, etc.everything on the game is amazing.The most downloaded game on play store is Free Fire(Battle royale).1B=downloads.
                                After every update, the team is solving glitches and bug.Also, the time changes, new new items and lunches which made game entertaining.In this way i am playing this game only even there are more game like Free Fire.But, one and only Free Fire Game became favourite to me.

                                I am sure that the system detected my account use hacks.I think its done by mistake or by playing this craftland mod(xmodz likes).I had not used any hacks.Last time, i played XMODZ LIKES MOD craft land map ON the account.After playing it, my account got suspended after few hours.I really don't know if the playing this map is illegal on ff id.Free fire should delete this map, if really it suspended our account.To gain likes, i played only without any third party app uses.I don't uses any types of hack on my account.If i really made mistake by playing this map, i am sorry, i will not play this mod again to gain likes on future if i got unsuspend.Give me one chance dear team, I had struggled more on this id.I need my account to be reviewed and after review give me the access to login this account.

                                My free fire account was suspended after gameplay Craftland mod named as (Xmodz likes).

                                | Account information |

                                My account was :
                                Suspended on may 2023.(THIS WEEK).
                                Game nickname: .꧁▪ᏒคᎥຮтαʀ࿐×
                                Game UID: [protected]
                                server: India

                                I request the team for manual review and unsuspend my freefire account.
                                I am very much sure that I have never used glitches and unwanted tools that makes the game unfair.I was not using any kind of hack or file, can you please unban my free fire account.So I am requesting the ff team to properly review my account and help me to get my suspended account back.I hope free fire team will review my account and give my account return by enabling my suspended game id again.

                                Thank you so much...!!!
                                +1 photos
                                Dec 28, 2023
                                Complaint marked as Resolved 
                                Dear Garena Free Fire Team, I am Playing Free Fire since 2 and half years.I always respect free fire terms and condition.This game is best than other battle royale game.This is my first battle royale game that i played.After free fire i had not played any types of other battle royale game.The running style, characters, events, emoji, etc.everything on the game is amazing.The most downloaded game on play store is Free Fire(Battle royale).1B=downloads. After every update, the team is solving glitches and bug.Also, the time changes, new new items and lunches which made game entertaining.In this way i am playing this game only even there are more game like Free Fire.But, one and only Free Fire Game became favourite to me. I am sure that the system detected my account use hacks.I think its done by mistake or by playing this craftland mod(xmodz likes).I had not used any hacks.Last time, i played XMODZ LIKES MOD craft land map ON the account.After playing it, my account got suspended after few hours.I really don't know if the playing this map is illegal on ff id.Free fire should delete this map, if really it suspended our account.To gain likes, i played only without any third party app uses.I don't uses any types of hack on my account.If i really made mistake by playing this map, i am sorry, i will not play this mod again to gain likes on future if i got unsuspend.Give me one chance dear team, I had struggled more on this id.I need my account to be reviewed and after review give me the access to login this account. My free fire account was suspended after gameplay Craftland mod named as (Xmodz likes). | Account information | My account was : Suspended on may 2023.(THIS WEEK). Game nickname: .꧁▪ᏒคᎥຮтαʀ࿐× Game UID: 5736125894 server: India I request the team for manual review and unsuspend my freefire account. I am very much sure that I have never used glitches and unwanted tools that makes the game unfair.I was not using any kind of hack or file, can you please unban my free fire account.So I am requesting the ff team to properly review my account and help me to get my suspended account back.I hope free fire team will review my account and give my account return by enabling my suspended game id again. Thank you so much...!!!
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                                  S
                                  Sonu7602
                                  from Rampurhat, West Bengal
                                  Dec 28, 2023
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                                  Address: India
                                  Website: Garena.com

                                  Dear garena

                                  my free fire Google account has been suspended more then 6 months please recover my account garena plz i want my account back because i spent a lots money on my account
                                  I gave my account to my friend and he used hack plz unban my account garena...

                                  My uid : [protected]
                                  My id name : .꧁▪ᏒคᎥຮтαʀ࿐×
                                  +1 photos
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                                    S
                                    Sonu7602
                                    from Rampurhat, West Bengal
                                    Dec 28, 2023
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                                    Address: India
                                    Website: garena.com

                                    Hi Garena Team

                                    I would like to put an unban request about my Free Fire MAX account, which has been recently banned for no reason. Please check the account once again manually and kindly unban my Free Fire MAX account as soon as possible.

                                    Free Fire MAX ID: [protected]
                                    Free Fire MAX Username: .꧁▪ᏒคᎥຮтαʀ࿐×
                                    XYZ...

                                    Thanks
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                                      E
                                      Edith236
                                      from Hosur, Tamil Nadu
                                      Dec 25, 2023
                                      Dec 26, 2023
                                      This thread was updated on Dec 26, 2023
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                                      Free Fire Account Ban Appeal

                                      Address: Singapore

                                      Subject: Free Fire Account Ban Appeal

                                      Dear [Game Support Team],

                                      I hope this message finds you well. I am writing to appeal the ban on my Free Fire account, which I understand was a consequence o[censored]sing hacks. I want to sincerely apologize for my actions and acknowledge the violation of the game's terms of service.

                                      I realize the importance of fair play and the negative impact that cheating can...
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                                      extrinsic
                                      Dec 24, 2023
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                                      Hi Garena Team

                                      I would like to put an unban request about my Free Fire account, which has been recently banned for no reason. Please check the account once again manually and kindly unban my Free Fire account as soon as possible.

                                      Free Fire ID:[protected]
                                      Free Fire Username: @Champ

                                      Thanks
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