Claimed

Garena Complaints & Reviews

1
Updated: Mar 2, 2026
Complaints 12389
Resolved
811
Unresolved
11578
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 540

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kiss me janu
from Kolkata, West Bengal
Nov 28, 2021
Report
Copy

Address: West Bengal Kolkata

HELLO,
TEME GARENA FREE FIRE INDIA,

My ID Was Bannen When I Was playing the Game, I Haven't Done Anything Wrong And I Am Sure That I Have Followed Your Rules Of Conduct, And Don't Know Why my Account Has Been Banned And I Am Sure That By Mistake You Have Banned My Account For No Valid Reson This is my Humble Ruquest To Garena Team To Unban My Account.

My Name _kiss me janu

Id _[protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kmc Gaming
    Nov 28, 2021
    May 22, 2023
    This thread was updated on May 22, 2023
    Resolved
    Report
    Copy
    Resolved

    Free fire account suspended

    Address: Singapore

    Dear Garenafree fire, .
    please unban my I'd I use hack one time just for fun please unban my fre fire account I'd([protected]) once unbanned my free fire account in future I never used any hack I spend almost 15000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, please ( hack name, jump 2RRR vip injector) I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
    ""I LOVE FREE FIRE GIVE ME A...
    Helpful
    639 other people found this review helpful
    639 found this helpful
    117 Comments
    Report
    Copy
    N
    Naffez
    from Tirupur, Tamil Nadu
    Nov 28, 2021
    Report
    Copy

    Address: Tirupur

    Hello Garena,
    Hello Sir, my name is naffezI'm using free fire have been last 3days my account has been suspended.

    4 days ago I'm playing a rank match... in that match I'm killed by a hacker

    But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm. and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

    Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is, ×͜×ᴅᴀʀᴋ⇋ᴡᴏʟғ my user ID is:[protected]

    Please give me my last chance... I Love Free Fire...
    Please give me a last chance sir,

    Nickname=×͜×ᴅᴀʀᴋ⇋ᴡᴏʟғ

    user ID=[protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Noyel K K
      from Alappuzha, Kerala
      Nov 28, 2021
      Report
      Copy

      Please unban my id [protected]
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        stark1329l
        Nov 28, 2021
        Report
        Copy

        Respected sir/mam as i am playing free fire for last 3 years. i joined a college which was in another city.
        i worried about my free fire account and i gave it to my brother to play. but he was greedy on me because my account collection was amazing, so he used hack and tend my account to ban. garena please forgive me and my brother.
        my ff name in game is :?:?.
        my f[censored]id[protected]
        i will be happy if you take action regarding my ff account and resolve this issue as soon as possible. once again sorry for the inconvenience
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          J
          Nov 28, 2021
          Report
          Copy

          Address: TN

          Hello Garena,
          Hello Sir, my name is jay. I'm using free fire have been last 2 years, my account has been suspended.

          6 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

          But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

          Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is KRISH:666 my user ID is:[[protected]]

          Please give me my last chance... I Love Free Fire...
          Please give me a last chance sir,

          Nickname= KRISH:666

          user ID=[protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            Cyberrohith
            from Chennai, Tamil Nadu
            Nov 28, 2021
            Report
            Copy

            Address: Tamilnadu

            Hello Team Free fire, My Free fire Id isn't opening some days.

            I think there are any technical issues and I do not top up any amount on my ff id.

            My Free fire id:-[protected] Please review once and

            IGN-Cʏʙᴇʀ〲Rᴏʜɪᴛʜ

            solved the problem. Thank You...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Nishanth Sebastin
              Nov 27, 2021
              Report
              Copy

              Address: Chennai

              2 days ago I'm playing a rank match... In that match I'm killed by a hacker.

              But I can't control my angry... I'm tried to download a config file... at last its working... I got a headshot config file...Just I'm killing an One enemy in training mode.. When I knew it is illegal... then I'm uninstall Free Fire ... and download original from google play store... next day I'm opening Free Fire but it's not responding. It will show my account is suspended. Most of the YouTubers approach these kind of illegal things to players. What can we do sir?

              Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is Ƭɴㅤᴠᴀᴀᴛʜɪㅤ♨, my user ID is :[protected]

              Please give me a last chance... I Love Free Fire...
              Nickname=꧁Ƭɴㅤᴠᴀᴀᴛʜɪㅤ♨꧂,
              user ID :[protected],
              Thank You .
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Ŋ
                Ŋʌdʌŋ Pʌʀɩŋdʌ
                Nov 27, 2021
                Report
                Copy

                Address: Murshidabad

                I am complaining about free fire because they had banned my two free fire account for no reason. The reason they are telling is that I have used some hacks or config files. But in my entire gameplay I haven't used any hacks or files in my free fire id. So pls ask them to unban my account or to show the proof that I used any hacks.
                Thanks
                UID [protected]
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rohit Ashique
                  Nov 27, 2021
                  Report
                  Copy

                  Address: Vill+p.o-chilakhana,p.s-Tufanganj,dist-coochbhar,state-west bengal,country-india
                  Website: Email

                  Please removed suspend my free fire account, I am really sorry hack use free fire, , I promise do not hack use my id..please open my free fire id.my uid No-[protected]
                  Nov 27, 2021
                  Updated by Rohit Ashique
                  My free fire account suspend, please removed this suspend, i promise do not hack this game playing.I am sry hack in game play
                  This is a follow-up to your previous request #13692052 "[protected] open" Re: [protected] open: Sir my ID [protected] open suspense account open 😭😭 p...
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    ஆகாஷ் Pro
                    Nov 27, 2021
                    Report
                    Copy

                    I will play free fire for many times. My Brother handle my account for many days.They use Antenna Hack in my I'd. I couldn't play because for study..sir pls unban my suspended I'd.
                    Thanks
                    My uid [protected]

                    My UID:-[protected]

                    I'd Name:RD Dass

                    Sorry Sir please unbann My i'd
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Taiyab4u
                      from Yamuna Nagar, Haryana
                      Nov 27, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Singapore
                      Website: www.garena.ph/support

                      Dear garena;
                      My name is taiyab i m freefire player my uid is [protected] I am having this problem since last night. I don't know what is the reason, I always get top up from the shopkeeper. I don't know about this sir please correct my id i promise i will never give password to anyone please sir give me one last chance i accept this my negligence
                      Nov 30, 2021
                      Complaint marked as Resolved 
                      When i m open freefire they say if u didn't top up to your id will be banned 😔 please help me sir
                      Nov 27, 2021
                      Updated by Taiyab4u
                      Please give me last chance 😭😭
                      Dec 04, 2021
                      Updated by Taiyab4u
                      Sir please solv my prob
                      Kindly request you I donot refund diamonds 192 already 2 times So kindly request you my family middle class family so pls garena
                      [protected]@gamil.com
                      Kabar Kaun Kaun's reply, Nov 30, 2021
                      Kindly request you I donot refund diamonds 192 already 2 times So kindly request you my family middle class family so pls garena
                      [email protected]
                      Helpful
                      17 other people found this review helpful
                      17 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        Viśhāl Gāůtām
                        Nov 27, 2021
                        Report
                        Copy

                        Address: Rajesthan, kishangarh

                        Mene topup kiya tha 800 ke do bar pr playstore me uska reward show ni ho raha h? 50 diamonds bonus
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Joseph_4257k
                          from Trivandrum, Kerala
                          Nov 27, 2021
                          Report
                          Copy

                          Address: Singapore

                          I am complaining about free fire because they had banned my two free fire account for no reason. The reason they are telling is that I have used some hacks or config files. But in my entire gameplay I haven't used any hacks or files in my free fire id. So pls ask them to unban my account or to show the proof that I used any hacks.
                          Thanks
                          Joseph
                          I am complaining about free fire because they had banned my two free fire account for no reason. The reason they are telling is that I have used some hacks or config files. But in my entire gameplay I haven't used any hacks or files in my free fire id. So pls ask them to unban my account or to show the proof that I used any hacks.
                          Thanks
                          my game name psycho✓dad
                          UID[[protected]]
                          please sir 🙏🙏🙏
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            jjboss
                            Nov 27, 2021
                            Report
                            Copy

                            Got banned for no reason and i need to go bac into my account to spend my diamonds

                            Uid [protected]
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Professor∆
                              Nov 26, 2021
                              Report
                              Copy

                              Hello

                              TEAM FREE FIRE

                              I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

                              my charecter id. ([protected])

                              thankyou so much.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                Třiŝaň Đäš
                                Nov 26, 2021
                                Report
                                Copy

                                Address: Assam

                                Hello Garena,
                                I am Trisan Das I will play free fire for many times. My friend handle my account for many days.They use glitch in my I'd. I couldn't play because for study..sir pls unban my suspended I'd.
                                Thanks
                                my uid[protected]
                                ༄অসম᭄イrisaη࿐
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  T
                                  Třiŝaň Đäš
                                  Nov 26, 2021
                                  Report
                                  Copy

                                  Address: Assam

                                  Hello Garena,
                                  I am saurabh I will play free fire for many times. My friend handle my account for many days.They use glitch in my I'd. I couldn't play because for study..sir pls unban my suspended I'd.
                                  Thanks
                                  my uid[protected]
                                  ༄অসম᭄イrisaη࿐
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Noob Pro
                                    Nov 26, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Singapur

                                    I am saurabh I will play free fire for many times. My friend handle my account for many days.They use Antenna Hack in my I'd. I couldn't play because for study..sir pls unban my suspended I'd.
                                    Thanks
                                    My uid [protected]

                                    My UID:-[protected]

                                    I'd Name:Wantedr0959Q

                                    Sorry Sir please unbann My i'd
                                    Nov 26, 2021
                                    Complaint marked as Resolved 
                                    Email:[email protected] Phone No:-9345557045
                                    Nov 27, 2021
                                    Updated by Noob Pro
                                    Please Reply Me
                                    my Email:[protected]@gmail.com
                                    Please sir i am very very sorry sir please recover my i'd 🙏

                                    I am karthik I will play free fire for many times. My friend handle my account for many days.They use Antenna Hack in my I'd. I couldn't play because for study..sir pls unban my suspended I'd.
                                    Thanks
                                    My uid :[protected]

                                    My UID:[protected]

                                    I'd Name: Mr.unkonw

                                    Sorry Sir please unbann My i'd
                                    I used hack one time for prank on my friend and after 2 days garena free fire suspend my free fire account I promise I never use hack and any file Please help me bi almost spend 15000 INR this account please UNSUSPEND my free fire account
                                    Account banned and mobile device banned. Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected] ID: [protected]
                                    Garena please unsuspend my account please I have spent a lot on the account, I will never use hack again
                                    Hollo team free fire,
                                    My free fire id isn't opening
                                    Same days,
                                    i think there are
                                    Any technical issues
                                    And i do not top up
                                    Any amount
                                    Om my ff id .
                                    My free fire
                                    id:- [protected]
                                    Please review once
                                    And
                                    Solved the problem .
                                    Thank you...
                                    Complaint marked as Resolved
                                    I used hack one time for prank on my friend and after 2 days garena free fire suspend my free fire account I promise I never use hack and any file Please help me bi almost spend 15000 INR this account please UNSUSPEND my free fire account Email [protected]@gmail.com Mobile no [protected]
                                    Please fix my account tu unband and no suspended
                                    Dear Garenafree fire, .
                                    please unban my I'd I use hack one time just for fun please unban my fre fire account I'd([[protected]]) once unbanned my free fire account in future I never used any hack I spend almost 2000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, please ( hack name, vip injector) I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
                                    ""I LOVE FREE FIRE GIVE ME A CHANCE""
                                    GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
                                    PLEASE UNSUSPEND MY ACCOUNT UID([[protected]])
                                    IN GAME MISS LISA STYLISH TEXT NOW I CAN'T GENERATED STYLISH TEXT
                                    I'd have not anything wrong and i am sure I have followed your rules Of conduct and you have suspended your account for not any valid reason please Back my account as soon as possible my character I'd [protected] my account name wajid /darklove thank you so much
                                    Helpful
                                    40 other people found this review helpful
                                    40 found this helpful
                                    9 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      Třiŝaň Đäš
                                      Nov 26, 2021
                                      Report
                                      Copy

                                      Address: Assam

                                      I am Trisan Das I will play free fire for many times. My friend handle my account for many days.They use glitch in my I'd. I couldn't play because for my job..sir pls unban my suspended I'd.
                                      Thanks
                                      my uid[protected]
                                      ༄অসম᭄イrisaη࿐
                                      Nov 26, 2021
                                      Updated by Třiŝaň Đäš
                                      sir please unban my suspended id
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit