Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 540

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Auras
from New Delhi, Delhi
Dec 5, 2021
Report
Copy

Address: 1 FUSIONOPOLIS PLACE, 17-10, GALAXIS, Singapore

I am a regular player of Freefire and playing it from last 1 year .
My uid : Saurabh2469U

I have bought Chrono (CR7) character for 600 diamonds just because of its ability
And in every next update you are decreasing its ability and now it's abilities was of no use .

So I just wanted you to bring back the abilities of chrono otherwise pay back diamonds which I used in purchasing it .
Or change it in place of any other characters that I didn't own .

It was your wrong policy that you bring a character for diamonds because of it's good ability and when we purchased it you(Garena ) decrease it's ability

I will request you to solve my issue in next 7-14 working days otherwise I will file a case against the character ability
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    HARI GAMING
    Dec 5, 2021
    Report
    Copy

    Address: Singapore

    A stranger guy send me a link and I goes in that link after 2 min my id has been hacked plz do something and recover my I'd plz
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      F
      Farcas Daniel Florin
      Dec 4, 2021
      Report
      Copy

      Address: [email protected]
      Website: Unban

      Helo garena please nice I have a suspended account I played with an injector please from the bottom of my heart please unroll it I will never play with an injector again I worked on this account I put money in it please from the bottom of my heart to unroll it.please unban.
      Name P4ALMALL.UxP
      Id :[protected]
      Helpful
      3 other people found this review helpful
      3 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        Techno11
        Dec 4, 2021
        Report
        Copy

        Address: Assam

        Hello Garena,
        Hello Sir, my name is Hangri Gamer . I'm using free fire have been last 8 day's, my account has been suspended.

        8 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

        But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

        Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is Hangri Gamer my user ID is:[protected]

        Please give me my last chance... I Love Free Fire...
        Please give me a last chance sir,

        Nickname= Hangri Gamer
        ID NUMBER.[protected]
        user ID=[protecte]
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Darvin Gamer FF
          Dec 4, 2021
          Report
          Copy

          Dear garena whenever I redeem a reward from FF official redeem code site it shows successfully redeemed and will come to mail box in 24 hours, but I hadn't got it since today how do I solve it I missed Skyler and season 7 emote how do I get them plz do something!😡
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Report
            Copy

            Address: Odisha
            Website: Facebook

            Hello team free fire My free fire id isn't opening some days Think there are any technical issues and I do not topup any amount on my ff id My free fire id [protected] Please review once and solved the problem No hack use my id please return my id My game name ES HRUSI Lv. 69 Thank you sir
            Dec 03, 2021
            Updated by [email protected]
            My free fire id refund
            Dec 03, 2021
            Updated by [email protected]
            Please review and solved the problem
            Thank you sir

            Dec 03, 2021
            Updated by [email protected]
            Please sir my account problem
            Hello,

            Garena Free Fire Team.

            My account has been Suspended. Please Sir come back my real account. The use of Third party applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the Game for Everyone Fiex this Problem.
            2mount ago i'm playing BR Ranked mood. I'm sorry Sir
            Once more chance Sir i'm promise to you never mistake again Sir. 🙏🙏🙏

            UI'D :- (#[protected])

            Game Name:_ Ä´Åž ؀ĦΔŇ

            Guild :- Yes

            Gmail :- [protected]@gmail.com

            Level :- 65

            This my real information. Please fast added time on my account Thank Garena Team.

            Please sir Rerun my I'D
            I'm waiting Sir...
            _______Please Solve my request Sir____
            You are most Hearted Sir 💝💖

            I LOVE FREE FIRE GAME💖💝💖💖💖💖💝🌺
            Meri Deva Shree send please help me my ID please sir
            Selva ganesh j's reply, May 23, 2022
            PLEASE REMOVE THEN WHAT YOU DIAMONDS PLEASE SIR
            Sir my id is hack please receive my id please sir
            My uid number-[protected]
            Please 😭😭
            that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd. I shell be very Thankful to You. I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam. FF NAME : BABA TIWARI FF ID: [protected]
            And my I'd hack please help me
            My trasper my new email id [protected]@gmail.com
            Thanks you
            Hello,

            Garena Free Fire Team.

            My account has been Suspended. Please Sir come back my real account. The use of Third party applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the Game for Everyone Fiex this Problem.
            2mount ago i'm playing BR Ranked mood. I'm sorry Sir
            Once more chance Sir i'm promise to you never mistake again Sir. 🙏🙏🙏

            UI'D :[protected]

            Game Name:CIA MIDHUN

            Guild :- Yes

            Gmail :- [protected]@gmail.com

            Level :- 67

            This my real information. Please fast added time on my account Thank Garena Team.

            Please sir Rerun my I'D
            I'm waiting Sir...
            _______Please Solve my request Sir____
            You are most Hearted Sir 💝💖

            I LOVE FREE FIRE GAME💖💝💖💖💖💖💝🌺
            Hello,

            Garena Free Fire Team.

            My account has been Suspended. Please Sir come back my real account. The use of Third party applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the Game for Everyone Fiex this Problem.
            2mount ago i'm playing BR Ranked mood. I'm sorry Sir
            Once more chance Sir i'm promise to you never mistake again Sir. 🙏🙏🙏

            UI'D :[protected]

            Game Name:CIA MIDHUN

            Guild :- Yes

            Gmail :- [protected]@gmail.com

            Level :- 67

            This my real information. Please fast added time on my account Thank Garena Team.

            Please sir Rerun my I'D
            I'm waiting Sir...
            _______Please Solve my request Sir____
            You are most Hearted Sir 💝💖

            I LOVE FREE FIRE GAME💖💝💖💖💖💖💝🌺
            Hello,

            Garena Free Fire Team.

            My account has been Suspended. Please Sir come back my real account. The use of Third party applications that allows any user to acquire an unfair competitive advantage is strictly prohibited. Such behavior undermines the integrity of the community and ruins the Game for Everyone Fiex this Problem.
            2mount ago i'm playing BR Ranked mood. I'm sorry Sir
            Once more chance Sir i'm promise to you never mistake again Sir. 🙏🙏🙏

            UI'D :[protected]

            Game Name:CIA MIDHUN

            Guild :- Yes

            Gmail :- [protected]@gmail.com

            Level :- 67

            This my real information. Please fast added time on my account Thank Garena Team.

            Please sir Rerun my I'D
            I'm waiting Sir...
            _______Please Solve my request Sir____
            You are most Hearted Sir

            I LOVE FREE FIRE GAME
            that I will never Use this type of Hacks again on my Free Fire I'd . It's my mistake that I Use Hacks on my Free Fire I'd. I shell be very Thankful to You. I am really very very sorry.😭 I didn't understand what to do now, i love Free Fire, i want to play it sir/mam. FF NAME : BABA TIWARI FF ID: [protected]
            And my I'd hack please help me
            My transfer my new email id [protected]@gmail.com
            My freefire I'd like; 7348
            My freefire Ievel ; 66
            Thanks you
            Sir I am very sad sir😭😭😭😭😭😭
            Please sir my id remove sir🙏🙏🙏🙏🙏
            Helpful
            61 other people found this review helpful
            61 found this helpful
            9 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dév Ű
              Dec 3, 2021
              Report
              Copy

              Address: Singapore

              Dear Garenafree fire, .
              please unban my I'd I use hack one time just for fun please unban my fre fire account I'd([[protected]]) once unbanned my free fire account in future I never used any hack I spend almost 15000INR its my old I'd I am also belong to a poor family please unban my free fire account please, please, please ( hack name, thirdparty application lulubox) I HOPE YOU UNBAN MY FREE FIRE ACCOUNT
              ""I LOVE FREE FIRE GIVE ME A CHANCE""
              GIVE ME A CHANCE I PROMISE I NEVER USED ANY THIRD-PARTY APPLICATION AND FILE
              PLEASE UNSUSPEND MY ACCOUNT UID[protected]
              IN GAME DG DEVU YT STYLISH TEXT NOW I CAN'T GENERATED STYLISH TEXT
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Á
                សាមណេរ វ៉ាន់ ឆៃ
                Dec 2, 2021
                Report
                Copy

                Address: [email protected]

                Account banned and mobile device banned. Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Cha Yan
                  from Mumbai, Maharashtra
                  Dec 2, 2021
                  Report
                  Copy

                  Address: sandeshkhali , north 24 parganas, 743446 , west bangal , INDIA

                  TEAM GARENA,
                  Hello Sir, my name is Chayan Das. I'm using free fire more than 2 Years, my account has been suspended.
                  More time I'm killed by a hacker in Ranked Game, I can't control my angry that’s why I am using glitch in my I'd, sorry for that never do again.
                  I can't live without GARENA FREE FIRE, Kindly give me my account I'm never misuse the chance
                  I have spent a lot of money and time on this account. Kindly unsuspended my account please please please help me
                  Thank you,
                  ID DETAILS.
                  UID: [protected]
                  Game Name: Legend c
                  Lv.62
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Timar kunbr
                    from Etah, Uttar Pradesh
                    Dec 2, 2021
                    Report
                    Copy

                    Address: Etah, Up

                    Dear gerena Free fire

                    Please unban my free fire Account

                    My in game UID... [protected]◥Jᴋʀ★ᴍᴏᴅɪ▓█

                    Thank you
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Parshant Waghmare
                      from Pune, Maharashtra
                      Dec 1, 2021
                      Report
                      Copy

                      Address: Karenjepool
                      Website: Consumer complent

                      MY FREE FIRE ID =[protected]
                      ID LEVEL=60
                      ID NAME=M.R.Dipak402
                      GMAIL=[protected]@gmail.com
                      FACEBOOK=Parshant Waghmare
                      PHONE NUMBER=[protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Roni13
                        from Surat, Gujarat
                        Dec 1, 2021
                        Report
                        Copy

                        Address: Surat,gujrat

                        Please my account don't suspend..my freefire id is[protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          0
                          01 BHAVYA AHIRRAO 7-B
                          Dec 1, 2021
                          Report
                          Copy

                          My I'd was suspended for using hack pls give my I'd back
                          Id:-[protected]
                          Email:- [protected]@gmail.com
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Jyoti@prakash
                            from Baripada, Odisha
                            Nov 30, 2021
                            Report
                            Copy

                            Address: As fast as possible

                            Contact my mail id is jyotiprakash.[protected]@gmail.com and
                            Game I'd is -[protected]
                            Money debit but item not receive other wise refund my money
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              technogames007
                              Nov 30, 2021
                              Report
                              Copy

                              Address: Galaxis Building, 1 Fusionopolis Place #17-10, Singapore - 138522
                              Website: ff.gerena.com

                              Hello Gerena,

                              I am feeling to being scammed, I have issues with Flameborn bundle I have 4 Tokens of Flameborn bundle but 5th Token cheat me, even after spending 1000 diamonds only for 5th token, I didn't got it, I don't remember exact number but near 2000 diamonds I have spended on that event but got nothing? yes all other rewards also used for spinning so every other reward I got also lost for spinning...

                              So I request Gerena please give me Flameborn Bundle, I am not asking for free!, I have spending money to buy diamonds

                              My name in FREE Fire: "SupremeRGx"
                              Contact: LineID : SupremeRGx

                              Plz return me my diamonds or give me flameborn bundle,

                              I have stopped purchasing anything until Gerena not giving me Flamborn bundle
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Basir Saha
                                Nov 30, 2021
                                Report
                                Copy

                                Address: Tamilnadu

                                Dear garena
                                I AM FACING SOME TECHNICAL ISSUES IN MY GAME ID PLEASE SOLVE IT. AND I AM SURELY TELLING YOU THAT I WILL PLAY ONLY FAIR GAME PLAY PLEASE HELP ME 🙏🙏🙏
                                THANK YOU
                                My uid [protected]
                                My name . B boss
                                Helpful
                                5 other people found this review helpful
                                5 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  Kavindra Nath Mishra
                                  Nov 30, 2021
                                  Report
                                  Copy

                                  Address: Singapore

                                  By mistake I have done top up please return my money back please sir
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kamalesh Papu
                                    Nov 29, 2021
                                    Report
                                    Copy

                                    Address: Chennai

                                    Hello Garena,
                                    Hello Sir, my name is appu. I'm using free fire have been last 12 months, my account has been suspended.

                                    1days ago I'm playing a rank match... in that match I'm killed by a hacker.

                                    But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a hack apk...I'm using hack in 2 days... I knew it is illegal... then I'm uninstall the hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                                    Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname isDORDIE⚡️APPU, my user ID is:[[protected]]

                                    Please give me my last chance... I Love Free Fire...
                                    Please give me a last chance sir,

                                    Nickname=DORDIE⚡️APPU

                                    user ID=[[protected]]
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      dreamoyster
                                      from Kollam, Kerala
                                      Nov 29, 2021
                                      Report
                                      Copy

                                      Address: Kerala
                                      Website: [email protected]

                                      Dear freefire team, I have not used the hack in any way. But my account has been banned ... Please refund my account ... I can not claim weekly membership due to suspension. Enough with one spin to take evo ump. Please return my account as soon as possible. I request. I have spent thousands of rupees for this game. Please unbanne my account. My uid: [protected] In game name : ⚓Dremoystr Email : [protected]@gmail.com

                                      Brother please help me... i am spent so many money and time for this game. Gaming is my profession. Please unban my account... you're faithfully
                                      Small youtuber
                                      Dec 05, 2021
                                      Updated by dreamoyster
                                      Unban my account, i am not a cheater
                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        RDX Gaming Tamizhan
                                        Nov 29, 2021
                                        Report
                                        Copy

                                        Address: 1 FUSIONOPOLIS PLACE, 17-10, GLAXIS, Singapore.

                                        I didn't use third party app but my id get suspend please recover it. Iam playing free fire for las 3 years I didn't do any illegal activity so please help me my
                                        Uid:[protected]
                                        Id name: CC-ELITE
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit