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Garena Complaints & Reviews

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Updated: Dec 21, 2025
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Garena reviews & complaints page 590

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R
Ramjan Ramjan
Jan 24, 2021
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Address: lala saibu street

Hello sir.i want to change my ff account to another my account. so please change that sir
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    D
    Dxemon Gaming
    from Patan, Maharashtra
    Jan 22, 2021
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    Address: Deoria Uttar Pradesh

    Hello garena!My ingame uid is[protected] and nickname is D X E M O N.Before 4 i purchased weekly membership subscription.Then i pay the money through google play store.l didn't receive the weekly membership.Then i went to customer services and then i search payment refund.Due to some problems i cannot get the screenshot of my payment.And then i submit the details incompletly.And 2 Month at around i received violatation notice and negative diamond 10276.1 cannot topup diamond.And there is not my mistake.l cannot play game after restriction.I have purchased monthly membership. i can't claim the diamonds of monthly membership.So please i request you to solve this problem very quickly.Or you can mail me at [protected]@gmail.com for any issues.
    +1 photos
    Garena customer support has been notified about the posted complaint.
    Jan 22, 2021
    Updated by Dxemon Gaming
    Hello garena!My ingame uid is[protected] and nickname is D X E M O N.Before 4 i purchased weekly membership subscription.Then i pay the money through google play store.l didn't receive the weekly membership.Then i went to customer services and then i search payment refund.Due to some problems i cannot get the screenshot of my payment.And then i submit the details incompletly.And 2 Month at around i received violatation notice and negative diamond 10276.1 cannot topup diamond.And there is not my mistake.l cannot play game after restriction.I have purchased monthly membership. i can't claim the diamonds of monthly membership.So please i request you to solve this problem very quickly.Or you can mail me at [protected]@gmail.com for any issues.
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      R
      Rdfrii Alfrdsti
      Jan 22, 2021
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      Address: 1 FUNSIONOPOLIS PLACE,17-10, GALAXIS,Singapore

      Saya tidak bisa login, karena open id tidak valid, saya sudah menghabiskan banyak uang di game free fire, mohon agar bisa di perbaiki

      Game : Free Fire
      ID : 15450596
      +1 photos
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        S
        sam durai
        from Chennai, Tamil Nadu
        Jan 22, 2021
        May 6, 2023
        This thread was updated on May 6, 2023
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        Negative diamonds issue without any refund

        In my account Negative diamonds issue acquired without any refund made. For this I made request in free fire customer service they reply me with old negative diamonds issue which is already lift the restriction by top up diamonds now this is occurred second time without any refund and I send that all details to free fire customer support they didn't reply.I don't know why they are sucking money from poor people. And hereby I attach all the...
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        D
        DjPower Mix
        Jan 21, 2021
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        Address: West Bengal Murshidabad

        Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id - [protected] . Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
        +1 photos
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          M
          M Arulmurugan
          Jan 20, 2021
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          I have purchased my weekely pack and the diamonds is not given I purchased that was15.1.21, plz chek it my reacher is put or not put
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            N
            Navin Kaplesh
            from Mumbai, Maharashtra
            Jan 20, 2021
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            After lots of complaints on site of garena they r nt solve the problem I request that this app also ban in India there customer satisfaction level is only 2% so why authority allow such coustomer unsupported apps
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              L
              lavanyamc
              from Delhi, Delhi
              Jan 20, 2021
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              Address: free fire

              My son was playing free fire my money has got deducted around 8000 rupees please refund
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                R
                Rebel Manoj
                from Mumbai, Maharashtra
                Jan 20, 2021
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                Address: State oriasa.

                Plse remove nagative dimond on my id.. My id number is-[protected]
                Plse 🙏🙏🙏🙏
                Nagative dimond are 13177
                Plse renovie immediately..
                +1 photos
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                  K
                  from Delhi, Delhi
                  Jan 19, 2021
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                  Address: himacahl pardesh

                  Pls help me .

                  my id no is :[protected]
                  my id name is :mr god-fathe
                  +2 photos
                  Garena customer support has been notified about the posted complaint.
                  Jan 19, 2021
                  Updated by [email protected]
                  pls so sorry

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                    L
                    lavanyamc
                    from Delhi, Delhi
                    Jan 19, 2021
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                    Address: FREE FIRE Garena

                    Hi sir

                    Yesterday that is on January 17th my son was playing free fire my amount is deducted from Google pay around 8000 kindly do the needful sir without any transaction directly it has been detected attached screenshot of the Google pay screenshot
                    +14 photos
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                      Vashu Vashistha
                      from Noida, Uttar Pradesh
                      Jan 18, 2021
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                      Address: UP (HAPUR)kuchesar road chaupla

                      I have top up 80 rupees with upi and does not get diamonds and free fire sowing top up fail and in upi showing purchase sucessfull 🤔😪 please refound my money on upi my upi id is ([protected]@paytm) refound my money now.
                      +1 photos
                      Garena customer support has been notified about the posted complaint.
                      Jan 18, 2021
                      Updated by Vashu Vashistha
                      I have top up 80 rupees with upi and does not get diamonds and free fire sowing top up fail and in upi showing purchase sucessfull 🤔😪 please refound my money on upi my upi id is ([protected]@paytm) refound my money now.

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                        D
                        DIPSHAN FF
                        Jan 18, 2021
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                        Address: sainamaina 6

                        Garena help me with my id i have not used any third party app or hack intensionally . pls review and help me with my id . if there is any problem then i am really sorry. my uid is [protected]
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                          S
                          Sushanth Babu
                          from Delhi, Delhi
                          Jan 18, 2021
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                          I have taken the subscription in free fire... In my bank account the money was withdrawn... And I didn't receive the diamonds...make sure that the diamonds come fast to my account.
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                            K
                            Krishan lal Soni
                            from Mumbai, Maharashtra
                            Jan 18, 2021
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                            My game was not start from yesterday and I'd think my I'd is hacked
                            Garena customer support has been notified about the posted complaint.
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                              H
                              Harsh Rameshbhai Vaishnani
                              from Mumbai, Maharashtra
                              Jan 18, 2021
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                              Please provide me such information about this problem
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                                P
                                puzanEv5946q
                                Jan 17, 2021
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                                Address: Delhi

                                Hello,
                                Garena Free Fire
                                Can You provide me Season 2 bundle on this uid:_ [protected] plz support me.
                                Garena customer support has been notified about the posted complaint.
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                                  A
                                  Aadarsh Aadarsh
                                  from Pathanamthitta, Kerala
                                  Jan 17, 2021
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                                  My ff id [protected]
                                  Garena customer support has been notified about the posted complaint.
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                                    from Mumbai, Maharashtra
                                    Jan 17, 2021
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                                    Address: At post arambha dist balaghat ti khairlanji

                                    Sir I am sorry sir refand problem sir please my account problem slow help me sir please
                                    +1 photos
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                                      F
                                      ff gamer
                                      Jan 16, 2021
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                                      Address: Codashop

                                      Free fire Uid:[protected]
                                      Dear,
                                      Sir or madam I am 12 years old my guardian doesn't give me money for topup.plz sent in my account new one punch man m1887 permanent skin plz garena😭😭😭😭😭if you send I will be very thanks full from my heart I can't tell also how I will be happy if you can't send the skin plz send 2000 diamond I will complete the event by my it self plz...
                                      Garena customer support has been notified about the posted complaint.
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