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Updated: Mar 2, 2026
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Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Garena reviews & complaints page 590

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A
Adarsh705
from Bengaluru, Karnataka
Feb 1, 2021
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Hi Garena. My January 2021 EP Badges are missing. I got about 380 - 390 Badges. Till Yesterday Night it was there. Today when February 2021 started I went to my profile to check my badges and it is missing. Feb 21 Badges are shown. Dec 2020 badges are shown but Jan 2020 Badges are not show. Lls fix this problem ASAP. My UID :- [protected]
Garena customer support has been notified about the posted complaint.
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    2
    2017691325
    from Noida, Uttar Pradesh
    Feb 1, 2021
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    Dear Garena,
    My last season badge is not showing in my UID-[protected].
    Garena customer support has been notified about the posted complaint.
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      K
      koushik5656
      Jan 31, 2021
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      Resolved

      I purchased weekly membership through NetBanking SBI payment successfull done but i not received any weekly membership please give me Weekly membership or return my money 159INR
      My FreeFire UID:[protected]
      Jan 31, 2021
      Complaint marked as Resolved 
      Email: [email protected] Mobile No: 6297550295
      Garena customer support has been notified about the posted complaint.
      Feb 02, 2021
      Updated by koushik5656       My problem not sloved Garena FreeFire scammer Garena FreeFire cheat me my 159INR money gon #banngarenafreefire

      View replies
      Not received monthly membership.
      Reply
      VILLAN Som's reply, Aug 14, 2021
      Yes, they are just deducted the money not giving the rewards to us
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      15 found this helpful
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        S
        Sayyed Mohammad Saqib
        Jan 29, 2021
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        Hello sir I have made payment of rupees 29 in special air drop for 299 diamond my money debited from my account bt did not receive the diamond please solve this issue either return my money or give my special airdrop.
        Garena customer support has been notified about the posted complaint.
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          S
          santoshnegi533
          Jan 27, 2021
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          Game name : Negi2942I
          I'd :[protected]
          Region : india
          My payment deducted from my account but I didn't receive my diamond
          Garena customer support has been notified about the posted complaint.
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            S
            Shrinivas Sindagi
            Jan 26, 2021
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            Address: Garena Free Fire service center

            I sorry for that my friend refund the money back please solve my problem and remove negative diamonds sorry for that but next time it not repeat my I'd no [protected] and name shri1821B
            Garena customer support has been notified about the posted complaint.
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              R
              Ramjan Ramjan
              Jan 24, 2021
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              Address: lala saibu street

              Hello sir.i want to change my ff account to another my account. so please change that sir
              Garena customer support has been notified about the posted complaint.
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                D
                Dxemon Gaming
                from Patan, Maharashtra
                Jan 22, 2021
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                Address: Deoria Uttar Pradesh

                Hello garena!My ingame uid is[protected] and nickname is D X E M O N.Before 4 i purchased weekly membership subscription.Then i pay the money through google play store.l didn't receive the weekly membership.Then i went to customer services and then i search payment refund.Due to some problems i cannot get the screenshot of my payment.And then i submit the details incompletly.And 2 Month at around i received violatation notice and negative diamond 10276.1 cannot topup diamond.And there is not my mistake.l cannot play game after restriction.I have purchased monthly membership. i can't claim the diamonds of monthly membership.So please i request you to solve this problem very quickly.Or you can mail me at [protected]@gmail.com for any issues.
                Garena customer support has been notified about the posted complaint.
                Jan 22, 2021
                Updated by Dxemon Gaming                 Hello garena!My ingame uid is[protected] and nickname is D X E M O N.Before 4 i purchased weekly membership subscription.Then i pay the money through google play store.l didn't receive the weekly membership.Then i went to customer services and then i search payment refund.Due to some problems i cannot get the screenshot of my payment.And then i submit the details incompletly.And 2 Month at around i received violatation notice and negative diamond 10276.1 cannot topup diamond.And there is not my mistake.l cannot play game after restriction.I have purchased monthly membership. i can't claim the diamonds of monthly membership.So please i request you to solve this problem very quickly.Or you can mail me at [protected]@gmail.com for any issues.
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                  R
                  Rdfrii Alfrdsti
                  Jan 22, 2021
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                  Address: 1 FUNSIONOPOLIS PLACE,17-10, GALAXIS,Singapore

                  Saya tidak bisa login, karena open id tidak valid, saya sudah menghabiskan banyak uang di game free fire, mohon agar bisa di perbaiki

                  Game : Free Fire
                  ID : 15450596
                  Garena customer support has been notified about the posted complaint.
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                    S
                    sam durai
                    from Chennai, Tamil Nadu
                    Jan 22, 2021
                    May 6, 2023
                    This thread was updated on May 6, 2023
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                    Negative diamonds issue without any refund

                    In my account Negative diamonds issue acquired without any refund made. For this I made request in free fire customer service they reply me with old negative diamonds issue which is already lift the restriction by top up diamonds now this is occurred second time without any refund and I send that all details to free fire customer support they didn't reply.I don't know why they are sucking money from poor people. And hereby I attach all the...
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                    D
                    DjPower Mix
                    Jan 21, 2021
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                    Address: West Bengal Murshidabad

                    Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id - [protected] . Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                    Garena customer support has been notified about the posted complaint.
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                      M
                      M Arulmurugan
                      Jan 20, 2021
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                      I have purchased my weekely pack and the diamonds is not given I purchased that was15.1.21, plz chek it my reacher is put or not put
                      Garena customer support has been notified about the posted complaint.
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                        N
                        Navin Kaplesh
                        from Mumbai, Maharashtra
                        Jan 20, 2021
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                        After lots of complaints on site of garena they r nt solve the problem I request that this app also ban in India there customer satisfaction level is only 2% so why authority allow such coustomer unsupported apps
                        Garena customer support has been notified about the posted complaint.
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                          L
                          lavanyamc
                          from Delhi, Delhi
                          Jan 20, 2021
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                          Address: free fire

                          My son was playing free fire my money has got deducted around 8000 rupees please refund
                          Garena customer support has been notified about the posted complaint.
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                            R
                            Rebel Manoj
                            from Mumbai, Maharashtra
                            Jan 20, 2021
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                            Address: State oriasa.

                            Plse remove nagative dimond on my id.. My id number is-[protected]
                            Plse 🙏🙏🙏🙏
                            Nagative dimond are 13177
                            Plse renovie immediately..
                            Garena customer support has been notified about the posted complaint.
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                              K
                              [email protected]
                              from Delhi, Delhi
                              Jan 19, 2021
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                              Address: himacahl pardesh

                              Pls help me .

                              my id no is :[protected]
                              my id name is :mr god-fathe
                              Garena customer support has been notified about the posted complaint.
                              Jan 19, 2021
                              Updated by [email protected]                               pls so sorry

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                                L
                                lavanyamc
                                from Delhi, Delhi
                                Jan 19, 2021
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                                Address: FREE FIRE Garena

                                Hi sir

                                Yesterday that is on January 17th my son was playing free fire my amount is deducted from Google pay around 8000 kindly do the needful sir without any transaction directly it has been detected attached screenshot of the Google pay screenshot
                                Garena customer support has been notified about the posted complaint.
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                                  V
                                  Vashu Vashistha
                                  from Noida, Uttar Pradesh
                                  Jan 18, 2021
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                                  Address: UP (HAPUR)kuchesar road chaupla

                                  I have top up 80 rupees with upi and does not get diamonds and free fire sowing top up fail and in upi showing purchase sucessfull 🤔😪 please refound my money on upi my upi id is ([protected]@paytm) refound my money now.
                                  Garena customer support has been notified about the posted complaint.
                                  Jan 18, 2021
                                  Updated by Vashu Vashistha                                   I have top up 80 rupees with upi and does not get diamonds and free fire sowing top up fail and in upi showing purchase sucessfull 🤔😪 please refound my money on upi my upi id is ([protected]@paytm) refound my money now.

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                                    D
                                    DIPSHAN FF
                                    Jan 18, 2021
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                                    Address: sainamaina 6

                                    Garena help me with my id i have not used any third party app or hack intensionally . pls review and help me with my id . if there is any problem then i am really sorry. my uid is [protected]
                                    Garena customer support has been notified about the posted complaint.
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                                      S
                                      Sushanth Babu
                                      from Delhi, Delhi
                                      Jan 18, 2021
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                                      I have taken the subscription in free fire... In my bank account the money was withdrawn... And I didn't receive the diamonds...make sure that the diamonds come fast to my account.
                                      Garena customer support has been notified about the posted complaint.
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