Claimed

Garena Complaints & Reviews

1
Updated: Mar 2, 2026
Complaints 12389
Resolved
811
Unresolved
11578
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 598

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
Trend In
Oct 28, 2020
Resolved
Report
Copy
Resolved

Address: Gaya, Bihar

I have done my purchases from my friend through google play and he has refunded the money and I get diamond restriction I always play my game honestly please do someting I not have not much money to start my game please start my id my uid is [protected]
Oct 29, 2020
Complaint marked as Resolved 
I have done my purchase through my friend by google play and he refunded my money I paid him money. I get diamond restriction please start my id I have play my game honestly please garena give my id back or give me sometime i.e of 3 months My [email protected] Phone number-7250776024
Garena customer support has been notified about the posted complaint.
Oct 28, 2020
Updated by Trend In
Please do something Gareena and give my id back
Oct 28, 2020
Updated by Trend In
Please Garena help me uid [protected]
Helo sir recharge 29 offer just one diamond active
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    O
    Op hitman
    Oct 28, 2020
    Report
    Copy

    Address: Maharastra, hinganghat netaji ward

    They have hacked from my facebook account
    Garena customer support has been notified about the posted complaint.
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      Harsha࿐
      from Hyderabad, Telangana
      Oct 28, 2020
      Report
      Copy

      Address: india

      His uid is [protected] plss help him to return his id plsss garena
      Garena customer support has been notified about the posted complaint.
      Oct 28, 2020
      Updated by Harsha࿐
      plss helppppp
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        Hashim Hashim
        Oct 28, 2020
        Report
        Copy

        Address: Pudsoo, Shopian

        Sir please remove my restretion my uid is[protected]
        Garena customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Ki R An
          Oct 25, 2020
          Report
          Copy

          Address: Koorachundu

          I purchased 300 diamonds in my freefire id :[protected] but my money gone i didint receive any diamonds... this is cyber crime i will complaint this
          Garena customer support has been notified about the posted complaint.
          Oct 25, 2020
          Updated by Ki R An
          I want my diamonds otherwise i will complaints this.. this is cyber cime garena
          Oct 25, 2020
          Updated by Ki R An
          Thank u garena i get my diamonds back
          Oct 25, 2020
          Updated by Ki R An
          Solved
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Tharun Gaming
            Oct 25, 2020
            Report
            Copy

            Address: GSRAYALU,GUDUR
            Website: Garena/Free Fire

            My id was banned.please remove my id unban...But iam not using any hacks bugs etc...i Top up so much for that account.please remove fastly..
            My id=[protected]
            My Likes=1380
            My Level=59
            Garena customer support has been notified about the posted complaint.
            Please Get back my ff id fastly
            Helpful
            1 other people found this review helpful
            1 found this helpful
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              Tharun Gaming
              Oct 21, 2020
              Report
              Copy

              Address: S.R.A Takies,Gudur

              My account was banned without any reaseon on[protected]...I am not using any hack, Glitch, Bugs etc...Please remove my id unban...
              My name=■■■■□ 80%ŤøP꙰
              My id=[protected]
              My likes=1379
              My leve=59
              Garena customer support has been notified about the posted complaint.
              Helpful
              2 other people found this review helpful
              2 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Spled Ariyan
                Oct 21, 2020
                Report
                Copy

                Address: Khulna

                Sir my Facebook account is permanently disabled I have mailed to customer service many times they want to return my account but after this update they are not answering any more mails please check my ticket number this is my ticket number[protected]
                Garena customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  pathakshubham693
                  Oct 21, 2020
                  Report
                  Copy

                  On 18 Oct I purchase 10 rs special airdrop but air drop is not credited in my game account and money is deducted
                  My id is [protected]
                  My InGame name is Hilda0r4658C
                  Garena customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Tanmay Rawat
                    Oct 20, 2020
                    Report
                    Copy

                    Address: Ajmer

                    Maine 4000 rupees ka top up kiya par mujhe connection problem ki wajah se diamonds nhi mile aur mere paise waste ho gye please give me my diamonds or money.
                    Garena customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Kaustubh Lade
                      Oct 19, 2020
                      Report
                      Copy

                      Yesterday FFIC Tournament was conducted in the Indian Server and they promised to Give code from which we can redeem rewards.But I am not able to redeem the reward as the website (reward.ff, garena.com) is not opening and I am not able to redeem the reward.Please look into the matter and help me Please.
                      Garena customer support has been notified about the posted complaint.
                      Best Review
                      +92
                      Dear Garena,
                      I am playing Free Fire since last 2 years.
                      My Account has been suspended without any reason, as I have used game booster application which is Pre - installed in my phone.I request to review my I'd once and if I found Guilty, you are liable to punish or charge me.MY FREE FIRE ID - [[protected]]
                      ID LEVEL - 56
                      Have a great day ahead.

                      [Help me]-------THANK YOU----
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mahilmithran
                        Oct 19, 2020
                        May 30, 2024
                        This thread was updated on May 30, 2024
                        Resolved
                        Report
                        Copy
                        Resolved

                        Regarding redemption of ffic rewards

                        Dear sir/madam the garena free Fire announces free rewards for watching fgic finals to redeem awards but you give code after we slept then how should we redeem the code so please give another new code for redemption of ffic final match rewards(bagpack, emote, robo pet) give code as soon as possible sir/madam by free Fire player not rewarded the rewards...
                        Helpful
                        9 other people found this review helpful
                        9 found this helpful
                        5 Comments
                        Report
                        Copy
                        S
                        Samaira Sheik
                        Oct 19, 2020
                        Report
                        Copy

                        I hav spin the premium wheel 11 times and yet not get the Booyah emote..why?
                        Garena customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bobtheboy
                          Oct 13, 2020
                          Report
                          Copy

                          Indian free fire community making very ### event and asking money daily for playing and purchasing. Some student and children are affected to this. Garena not taking any action for Indian user complaint. Tottaly ###
                          Garena customer support has been notified about the posted complaint.
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Shubham Ladhwal
                            Oct 13, 2020
                            Report
                            Copy

                            Air i have purchased 10rupees on reedem a special air drop but i donot get the rewards..so please sir give me that rewards it was 299 diamond and weapon crates

                            freefire name -Shubham5145f
                            ff id[protected]
                            Garena customer support has been notified about the posted complaint.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              4
                              4 power local Gamers
                              Oct 11, 2020
                              Report
                              Copy

                              Plese acount ban pleses
                              Garena customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajesh Yadsv
                                Oct 9, 2020
                                Report
                                Copy

                                Any free fire player my ID chor
                                Garena customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vanshaj Gaming
                                  Oct 8, 2020
                                  Report
                                  Copy

                                  Address: Banikhet
                                  Website: Kv dalhousie

                                  You can ban[protected] = daddy calling's account why. This is not fair. Please unban this account id =[protected].
                                  Garena customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sid Gaming
                                    Oct 7, 2020
                                    May 19, 2023
                                    This thread was updated on May 19, 2023
                                    Report
                                    Copy

                                    Address: Faridabad Delhi

                                    Dear garena, my free fire account has been suspended recently without any reason. I sware that i have not used any hack or third party application to cheat in game. My id is just suspended because of game turbo that is by default installed in our mobile. It is basically a system application. I have spent a lot of money on my account and there are a lot of afforts on my id. Please review my account once again and recover my account as soon as possible. If garena have proof so show me. And my level is na. My uid:[[protected]] my name in game
                                    Garena customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      H
                                      Hakim Sporsho
                                      Oct 7, 2020
                                      Report
                                      Copy

                                      Dear Garena, (ref: Chris, Tyson: Free Fire Customer Service Officer.)

                                      I can’t login in my free fire game. It shows there are abnormal activities in my account and it suspended.
                                      I want to ensure you that I had never use any hacking in my game Play. I played from bluestacks mostly & IPhone 6s from the beginning of my game play. In bluestacks there are option to use different mobile phone configuration (e.g. in setting under advanced device profile section I can choose Asus rog 2, google pixel 2xl, Oneplus 3T, one plus 5, Samsung Galaxy s 10, Samsung Galaxy s8 plus, Xperia xz).From that setting I try different device predefined configuration only while my PING in the game shows high. I trying this for long time.
                                      As it is under the bluestacks I use this feature. I believe this is not hacking. If Garena or Free Fire authority thinks that it’s under third party or any hacking, I apologies for this. Please pardon me.
                                      One of your officer replied via mail (Named: Chris)
                                      For verification I am providing you and associated Facebook & Gmail login details as bellow:

                                      Details of my ID
                                      I’d: [protected]
                                      Level: 62
                                      Diamond: 8
                                      Gold: 120000+
                                      Game name: HAKIM_BHAI

                                      Before showing suspended notice I was live on YouTube (https://www.youtube.com/watch?v=sQdAvsYVz5M&feature=youtu.be)

                                      I don’t know how I did abnormal activities in my account. Please give my I’d back. If you need any further more information I can provide you. Before the Suspension in few ranked (Solo & Squad) match I was eliminated from the game.
                                      I attached the Screenshot of Those I mention above description.

                                      If I found guilty & violating the rules as per free fire regulation I am ensuring that I will never Use third party apps in my game play.
                                      I love playing this game. That's why I never use hacks or anything. I also participate different survey from free fire. I hope you will realize my passion and dedication for the game. Love & respect from Bangladesh.
                                      Please consider my appeal. I never did such behavior that undermines the integrity of the community and ruins the game for others. Please consider this issue. Please GIVE my I’d back.

                                      With best Regards,

                                      Hakim
                                      Garena customer support has been notified about the posted complaint.
                                      Halo free fire team
                                      My account is suspended please recover my account 🙏
                                      I'd - [protected]
                                      Lavel - 64
                                      Thanks for free fier team
                                      Helpful
                                      8 other people found this review helpful
                                      8 found this helpful
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit