Claimed

Garena Complaints & Reviews

1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 616

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Guna Guan
Apr 4, 2020
Report
Copy

Address: Krishnagiri
Website: Garena

Please tell why you suspended my account because I did. Not do any cheating. If you want you can check. This is my favorite game and I have many things in this account so please remove the suspension please. Don't give bad judgement to me please. I think I can get my justice. Remaining everything in your hand. 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
Apr 04, 2020
Updated by Guna Guan
My username new change 29
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sojo Kto Moh
    Apr 3, 2020
    Report
    Copy

    Address: Nepal Kathmandu
    Website: GARENA FREE FIRE

    Hello garena,
    Hello sir, my name is ramesh. I'm using free fire have been last 2 yrs, my account has been suspended.

    4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).
    But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall hack apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

    Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account nickname is gb•prazal ₁₀
    (Region:ind) my user id is:[protected]

    Please give me my last chance... I love free fire...
    Please give me a last chance sir,

    Nickname=gb•prazal ₁₀
    (Region:ind)

    User id=[protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Kalaivanan Mullaimoorthy
      from Tiruchirappalli, Tamil Nadu
      Apr 1, 2020
      Report
      Copy

      Thank you for using your sbi debit card 517xx5623 for a purchase worth rs80.0 on pos [protected] at google *garena txn# 446955. If not done by you, forward this email from email id registered with sbi to

      Above statement they took 4 times nearly 5600 r's in my account i don't know how to take without otp please retrieve the amount
      How garena take like this i don't know please do need full to me
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        T
        TYPICAL GAMING
        Mar 30, 2020
        Report
        Copy

        Address: River sallee, 472

        Hello:garena

        My name is omarion

        I been playing free fire for a year now and i enjoy the game. My parents took my device away so i couldn't play for a month. When i got it back i login free fire and my account was suspended. But i did try download a diamond hack before my parents took my device and i didn't have time to delete that mod. Sorry for try to hack the game am so sorry. Can i have a second chance please my account nickname is ™꧁༺₦ї₦j₳༻꧂ my uid is[protected] please give me a second chance i love free fire so much please.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Stár Váishyákiyár
          Mar 27, 2020
          Report
          Copy

          Address: 110, Janta Colony Bairagi, Gaya, Bihar, 823002

          Sir,
          My free fire account has been suspended and i can't have access to my account but i have never used any illegal methods with the game. I have invested so much money in the game in app purchases.

          As written in the privacy policy of the game, i. E., any type of hacks or mods are not allowed in the game, i never used any type of hack or mods with the game. It is also saying about third party applications, i. E, third party applications are not allowed. But i have not used any third party applications with the game.

          Garena free fire suspended my account without any fault. I also submitted request for support service through google play store but it didn't help me. The garena company isn't checking the support mails properly.

          I want my free fire account back unsuspended at any cost.

          My free fire uid is[protected]
          In game name is nk•raichu

          Thanks
          My pay ment proses complet
          Pls give my mony back im note stetsfied your foud for free fire
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Nepali Belove
            Mar 23, 2020
            Report
            Copy

            Hello, garena i am not like others other says one day playing rank... And unban my account but i am not like others i hack the game because it was my first time i found a have mod apk of freefire do, i hack game please unban my account i will not hack again please reply me my i'd of freefire [protected] please unban my account if i don't play ff my life is bad i am playing freefire today with help of an apk but it very lags so, please unban my i'd account and device please, please, please unban my i'd i love you freefire, reply me garena
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pranjali Uniyal
              Mar 20, 2020
              Report
              Copy

              Hey garena
              Its pranjali and i have been playing free fire form last year. My acconut has been banned even though i dont know what have i done. My name is ༺mΐññꭵ༻
              Please could you tell me tge reason behind suspension of my account.
              I haven't used any of the disapropriate site to solve my garena issue.
              I hope my suspension would be cancelled as soon as possible.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Soaib Munshi
                Mar 14, 2020
                Report
                Copy

                Address: Muksudpur, Gopalgonj, East Champaran, Bihar

                Account banned and mobile device banned. Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                Mar 14, 2020
                Updated by Soaib Munshi
                Loved garena please back my free fire id and back mobile device

                Plssss sir back garina free fire plssss sir help me my I'd suspended I am not hacking garina plssss give me my garina mu I'd name ꧁༺ viggu0 ༻꧂
                ...I am pro player sir plss give me my device garena free fire plssss sir plss come back my device garina free fire plssss
                Vignesh Viggu's reply, Mar 9, 2020
                Hello Garena,
                Hello Sir, my name is vignesh. I'm using free fire have been last 10 months, my account has been suspended.

                4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

                But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

                Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is ꧁༺ viggu0 ༻꧂
                my user ID is:[protected]

                Please give me my last chance... I Love Free Fire...
                Please give me a last chance sir,

                Nickname=꧁༺ viggu0 ༻꧂

                user ID=[protected]
                হ্যালো গাড়ি না (Awangja3920x) আমার আইডি-([protected]) আমি লুলুবক্স অ্যাপস ব্যবহার করেছিলাম আমার ভুল হয়ে গেছে আমি আর ভুল করবোনা আমার একাউন্ট সাসপেন্ড হয়ে গেছে প্লিজ আমার অ্যাকাউন্ট খুলে দিন আর লুলু বক্স অ্যাপস ব্যবহার করবো না প্লিজ গাড়ি না আমি ফ্রি থাকি খুব ভালোবাসি না খেললে থাকতে পারবো না...
                Sir, my free fire account has been suspended because I am using lulu box app.so I request you to please unband my account.

                User name devjr0606c
                Mobile = Android
                Sir please unlock my suspend device
                Helpful
                6 other people found this review helpful
                6 found this helpful
                4 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Soaib Munshi
                  Mar 14, 2020
                  Report
                  Copy

                  Address: Muksudpur,gopalgonj, East Champaran, Bihar

                  Hello garena,
                  Hello sir, my name is soaib. I'm using free fire have been last 10 months, my account has been suspended.

                  2 days ago i'm playing a clash squad match...in that match i'm killed by a hacker (Auto headshot, speed hack, damage+).

                  But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a auto headshot apk... I'm using damage+ in 2 days... I knew it is illegal... Then i'm uninstall the auto headshot apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                  Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account nickname is ◤ɴᴇᴀʀ✿ꜱᴏᴀɪʙ◢, my user id is:[protected]

                  Please give me my last chance... I love free fire...
                  Please give me a last chance sir,

                  Nickname= ◤ɴᴇᴀʀ✿ꜱᴏᴀɪʙ◢,

                  User id=[protected]
                  Y my free fire I'd suspended y Risaun please I note hakkar I no hakkar friends pute y suspended my I'd please help [protected]@gmail.com
                  Sir please recovery my account please 🙏. I am vishal .i played this game for 1 year and one day suddenly my friend share me a third party app and i don't know its a third party app and garena suspended my account please give me my account. I invested more than 2000 rupees in this game . please give me my account and I never use that type of app again .( My uid : [protected])
                  Can you give me alok [protected]
                  Plase sir I like criminal bundle please sir give me a gift criminal bundal help me sir I love you free fire my game id [protected] game name @binoi_nonis
                  Helpful
                  9 other people found this review helpful
                  9 found this helpful
                  4 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    F
                    Free Fire Tamil Gaming
                    Mar 12, 2020
                    Report
                    Copy

                    Address: 1 FUSIONOPOLIS PLACE,17-10,GALAXIS,Singapore
                    Website: www.consumercomplaints.com

                    Please... My account has been suspended... I cannot live without free fire... I am playing free fire for nearly for a one year... I always play only free fire but my account has been banned.. Please recover this id and i want to play free fire again... My id is
                    [protected] and id is gt᭄ தமிழன்࿐yt please recover this id and i play free fire again please garena to support me one time and recover my id.
                    My account has saspend please open Kar dijye
                    ÂÂwârâ Bhâí's reply, Mar 17, 2020
                    Account has saspend
                    My account has been suspended
                    Plz gareena I am not play free fire my favorite game not play
                    Plz gareena my device unban
                    Thanks
                    Please unsuspend my phone I am not playing free fire is not stated any time open then show idi has been suspended plz unsuspended my idi it is my favourite game
                    Sree Kanth Raj's reply, Apr 8, 2020
                    Bro I'd was back ha
                    Give the diamonds today I top up the weekly membership not reciveing diamonds
                    Garena ji mera fb id ka password kyo change kar diya or mere free fire abhi me longing nehi kar saka mene fb id ka forget password kara tha but dusura ka mail me code ja raha he please mere password de di ji a
                    Helpful
                    4 other people found this review helpful
                    4 found this helpful
                    5 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      HK Hridoy Hasan
                      Mar 5, 2020
                      Report
                      Copy

                      Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id hkhrido1357e
                      My friend try to hack, so his account was suspended. I recently buy his phone...and my account has been suspended...I don't hack anything I use this account for 1 year I don't think about hacking...please take any action
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Madhav Guggilla
                        Mar 4, 2020
                        Report
                        Copy

                        Address: 505452

                        Sir my ff account was suspended and they guest me to call me back to the account and i was not able to get my account back on my phone and it was my account was suspend and they cannot opening and i am not able to access my account so please help me to recover my account

                        My ff id [protected]
                        My nickname is madhav23212a

                        Please solve my problem
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rayjay
                          Mar 3, 2020
                          Report
                          Copy

                          Address: Oford district
                          Website: Suspended accoumts

                          Dear sir/miss i am asking you if you can please unsuspended my accounts and device please i am asking you my name on free fire is brogad10407c i didn't ment to use the cheat it was accident and free fire is my best online game in the world so please i[censored] can unsuspected my accounts please... I don't remember my i'd number because i cannot see it and no one i know cannot give me because they don't have a phone please i am begging you sir to unsuspected my gardens free fire account please...
                          My name is MD Sohail my free fire device has suspended I use a mod apk I realize that it is wrong and I delete that app I love free fire please give me one chance to and unsuspended my account my nickname is mrnody please please please please give me one chance I am using this app from last two years I play this game every day four or six hours
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Meenakshi Sundaram M
                            Feb 29, 2020
                            Report
                            Copy

                            Address: Thiruppuvanam, 630611

                            My facbook account was banned i not hack please unban my facebook account i love garena free fire, my life is free fire, i am free fire addict, before 1 months i not playing free fire,
                            I love very much free fire please unban my face book account please please unban my facebook account

                            My i'd / n. K0423i
                            [protected]

                            I love free fire,

                            Please unban my facebook account.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sardar G
                              Feb 23, 2020
                              Report
                              Copy

                              request for recover suspended gaming id

                              Dear sir/madam
                              I always play freefire game and also i already expense a big amount for top-up in my gaming id, but unfortunately i can't access my game id because my gaming id has been suspended from 'garena free fire'. Actual i always top-up in my gaming id through another person and i don't know what type 3rd party applications they use in gaming. If that is my mistakes, i apologize and request to 'garena free fire' company please...
                              Helpful
                              89 other people found this review helpful
                              89 found this helpful
                              9 Comments
                              Report
                              Copy
                              A
                              Asish Parui
                              Feb 11, 2020
                              Report
                              Copy

                              not receive diamond

                              Sir, i purchased special airdrop in 09/01/2020
                              Two times at rs 29. Rs 29 debited from my a/c
                              Two times but the 299diomond give me one time.
                              Please solve it. If it possible for one time then why rs 29 two times debited from my bank acount. Please either rs29 give me back or 299 diomond give my acount. My id number is
                              [protected]. I complain it the next day....
                              Helpful
                              54 other people found this review helpful
                              54 found this helpful
                              13 Comments
                              Report
                              Copy
                              M
                              mathi074919i
                              Feb 10, 2020
                              Report
                              Copy

                              4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

                              But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall hack apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                              Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account nickname is mathi074919i, my user id is:[protected]

                              Please give me my last chance... I love free fire...
                              Please give me a last chance sir,

                              Nickname=mathi074919i

                              User id=[protected]
                              Feb 10, 2020
                              Updated by mathi074919i
                              please unsuspend my free fire id=mathi074919i
                              she crieds NOW
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Amit Chaydhary
                                Feb 9, 2020
                                Report
                                Copy

                                Account banned and mobile device banned. Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free fire game. Please unban my id. Please sir i promise you i will never do this. This is my first and old id. Please sir, free fire id [protected]
                                Sir, i haven't used any third party application but my account is unfortunately banned by garena. Pls unban my account my id[protected] and in game name Uղꔷ༒ᎠⓔB₳SⒾS༒. I have complaint the company but they haven't unban it. I am very sad thay haven't reponce my mail.
                                My I'd is suspended plz help me
                                Tayshon Raj's reply, Mar 7, 2020
                                Plz help me my I'd is a suspended
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  Harish Ganesh
                                  Feb 8, 2020
                                  Report
                                  Copy

                                  Hello garena,
                                  Hello sir, my name is harish. I'm using free fire have been last 10 months, my account has been suspended.

                                  But i can't control my angry... I knew it is illegal. But i played with lulubox only but the next day i'm opening free fire but it's not responding. It will show my account is suspended.

                                  Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me... My account nickname is ꧁pro420hari꧂, my user id is:[protected]

                                  Please give me my last chance... I love free fire...
                                  Please give me a last chance sir,
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vipinkumar70
                                    Jan 26, 2020
                                    Report
                                    Copy

                                    Address: Madhubani, 847211

                                    Hello garena,
                                    Hello sir, my name is vipin kumar. I'm using free fire have been last 10 months, my account has been suspended.

                                    1 month ago i'm playing a rank match...in that match i'm killed by a hacker (Wall [protected]).

                                    But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall hack apk... And download original from google play store... Next day i'm opening free fire but it's not responding. It will show my account is suspended.

                                    Please help me garena, i love free fire so much... I can't live without garena free fire, please give me my account i'm never misuse the chance... Trust me...
                                    My account nickname is vipinkumar70 my user id is:[protected]

                                    Please give me my last chance... I love free fire...
                                    Please give me a last chance sir,

                                    Nickname=vipinkumar70

                                    User id=[protected]
                                    Jello garena, sir oam play free fire on 1 months iwill be play that time some hackers are kill my team(health hack)so iwill be so angry i will be download a hack apk and play free fore but 1 week complete. My account is suspended. Please sir back my account free dire is my favorite game please sor, back my account.account name arinija
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit